Are you an analytical engineer who thrives on solving real-world network problems using data?
We are seeking a Senior Data-Driven Network Performance Specialist to join the Networks business unit of a leading Australian Telecommunications provider. This high-impact role is the critical link between complex network data and measurable customer satisfaction, focusing on nbn and Fixed Wireless Access (FWA) services.
What You’ll Be Doing
This role requires you to combine Network Engineering discipline with Advanced Data Science capability. You will translate performance metrics into value-driven business intelligence that drives tangible change.
... Solve Customer Problems with Data: Conduct deep-dive analysis on customer experience (CX) issues, translating raw network data into practical insights to improve satisfaction.
Manage Network Quality: Monitor and analyse key performance indicators (KPIs) for fixed services, including speeds, network capacity, and fixed modem performance.
Drive Initiatives: Identify root causes for network problems and lead cross-functional initiatives to implement lasting technical and operational fixes.
Evolve the Data Platform: Contribute to the development and enhancement of the data analytics tools and reporting platforms used by the team.
Ensure Compliance: Verify that delivered network performance aligns with commercial obligations and marketing claims.
What You Should Bring (5–10 Years' Experience)
We are looking for a candidate with proven expertise to step into this influential role immediately:
Telecommunications Domain: You will need deep knowledge of fixed network technologies, specifically nbn and/or Fixed Wireless Access (FWA) technology.
Advanced Data Analytics: You should bring proven capability in advanced data analytics and translating complex data sets into practical solutions.
Technical Stack Proficiency:
SQL: You will need strong proficiency for querying and manipulating large data (experience with BigQuery is a plus).
Visualisation: You should be proficient in Tableau or Power BI for reporting and dashboard creation.
Scripting: Experience with Python or similar for data manipulation and automation is required.
Data Prep: Familiarity with tools like Alteryx is a strong advantage.
Please note that full working rights are required for this position.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
