customer service.

Join a globally recognised luxury brand in the home appliance industry, known for its elegant design, superior craftsmanship, and rich European heritage.

We are a premium manufacturing company with a proud legacy dating back to 1948. With a presence in over 100 countries and a strong foothold in Australia, our beautifully crafted appliances are synonymous with style, innovation, and quality. This is your opportunity to be part of a passionate, customer-first organisation that delivers exceptional service and high-end products to households and commercial partners across the country.

About the Role
We are seeking a dynamic and detail-oriented Customer Care Consultant to join our Sydney-based Sales Team. You’ll play a vital role in delivering exceptional service to our valued retail and commercial customers by managing the end-to-end sales process and building strong, lasting relationships.

Key Responsibilities

• Manage the entire sales cycle from order entry through to payment and final delivery

• Handle phone and email enquiries in a prompt, professional manner

• Investigate and follow up on customer queries relating to stock, orders, ETA, and delivery status

• Process various types of orders, including cash, consignment, advertising, and ecommerce

• Resolve customer complaints efficiently and with a customer-first approach

• Support the team with showroom demonstrations and in-person sales where required

• Collaborate with agencies and internal stakeholders to meet sales targets

• Follow up on aged orders, outstanding payments, and escalate delivery issues

• Assist with stocktake, ecommerce fulfilment, and general sales administration

About You
You are a confident communicator who thrives in a fast-paced, customer-focused environment. With a passion for premium products and delivering outstanding service, you bring a can-do attitude, problem-solving mindset, and strong attention to detail.

You’ll Bring:

• Previous experience in a sales or inbound/outbound customer service environment

• Strong verbal and written communication skills

• Excellent listening and conflict-resolution skills

• A proactive approach to handling multiple tasks and priorities

• High levels of accuracy and diligence

• Competence with Microsoft Office (beginner to intermediate level)

• Experience with AS400 is highly regarded but not essential

Why Join Us?

• Be part of a luxury brand with a rich global heritage

• Collaborative and supportive team environment

• Opportunities for personal and professional growth

• Work with a product you can truly be proud of

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.