- $35.80 per hour + Super
- Full-Time Contract: 8th August 2025 – 7th February 2026 (with potential extension)
- Location: Gosford (Onsite Only)
Join a leading NSW Government agency committed to delivering world-class customer service! This is a great opportunity to provide high-quality support to the community, assisting customers with essential road safety enquiries.
Key Responsibilities:
- Deliver high-quality customer service within a high-volume contact centre environment, maintaining strict confidentiality
- Handle customer enquiries promptly and courteously, utilizing multiple technology platforms and databases efficiently
- Accurately document customer information and interactions, identifying and referring non-standard or complex enquiries to specialist teams
- Maintain current knowledge of policy, legislation, and business processes relevant to road safety
What You'll Bring:
- 2-3 years customer service experience (e.g., call centre, administration, retail)
- Excellent written and verbal communication skills
- Strong computer skills: Intermediate proficiency, including typing, mouse/monitor use, strong email etiquette, and proficiency in Microsoft Office Suite (Outlook, Teams)
- Technical savviness and the ability to quickly pick up new systems and software
- Previous experience working in an office environment. (Previous call centre or government experience is preferred, but not essential)
Opportunity Details:
Pay Rate: $35.80 per hour + Super
Contract: Full-time (35 hours per week / 7 hours per day) from 8th August 2025 to 7th February 2026.
Roster: 7am-7pm rotating roster, Monday to Friday (excluding public holidays). Shifts rotate every 4 weeks
Location: This is an onsite-only role at the Gosford Contact Centre. No hybrid working arrangements are available.
Comprehensive Training Program: Successful candidates will undertake a structured three-phase training program, all held onsite:
- Initial Training: 5-day General + Fundamentals (Gosford Contact Centre).
- Product Training (Phase 1): 8 days (Newcastle Contact Centre).
- Product Training (Phase 2): 8/9 days (Newcastle Contact Centre).
- In-between training phases, you will begin taking live calls for completed topics, with full support from your Team Leader and Subject Matter Expert at the Gosford Contact Centre. Full-time attendance is required for all training phases.
Next Steps & Application Process:
- Shortlisted candidates will be required to attend an in-person interview at the Gosford Contact Centre (approx. 30 mins)
- Successful contractors will be required to undergo a National Police Check
If you're a customer service professional looking for a challenging and rewarding role within a vital government service, apply now!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
...
