customer service representative.

Randstad are sourcing for a Client Service Officer to work with our Government Partner in Newcastle West (Short walk from the Interchange), initially the contract is for 6 months, full time with potential to develop into an ongoing position.

This position is part of the Trustee Services Division which is collectively responsible for delivering high quality services to customers. This Gov Department administers Trusts & Estates where the organisation has been appointed the Trustee of trust funds or as Executor/Trustee of a Will.

A CSO will manage a case load of approx. 50 matters, address and progress either Estate or Trust administration & attend to customer needs.

About you

No experience in wills and estates required. In order to succeed in this role, you will need excellent interpersonal, customer service and communication skills, knowing how to deal with a diverse range of stakeholders. You will also have the ability to problem solve and de-escalate matters.

In addition:

• Compassion and an understanding of people from diverse social and cultural backgrounds
• Strong interpersonal skills and effective communication both verbal and written
• Flexible in adapting to changing work conditions
• Competent in using computer software packages with an ability to learn quickly - (SAP, TRIM, TEAMs, Genesis experience an advantage)
• Ability to interpret and apply policy guidelines ( training provided )
• Plan, organise and manage own workload with limited supervision
• Maintain a high degree of sensitivity and confidentiality

What you will get

• Valuable experience with our client, contributing to a bigger picture
• Access to benefits platforms with discounts at major retailers
• 3 x pay runs per week, ensuring timely payments
• Access to employee assistance program services, including counseling
• Newcastle harbour, great cafes and shops at your doorstep

What to do next?
Apply now if you're interested! Have questions? Email Elyse at elyse.connor@randstad.com.au or call 02 4032 7357 (please do not email applications, go through the ad directly)

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.