customer service inbound - 100% wfh.

• Customer Engagement: Provide professional telephone and digital support, ensuring enquiries are handled with excellence.
• Information Delivery: Deliver timely and consistent information regarding departmental activities and initiatives.
• Emergency Response: Support the community during critical incidents by providing information via the Emergency Hotline.
• System Management: Utilize modern tools like Microsoft Dynamics, SharePoint, and CRM systems to manage customer requests efficiently.
• Continuous Improvement: Contribute to team targets and identify opportunities to enhance the customer experience.

What You Bring

• Experience: Proven background in a contact centre environment.
• Technical Savvy: Proficiency in the Microsoft Office suite and experience with CRM systems.
• Resilience: The ability to perform under pressure, particularly during emergency response periods.
• Communication: Excellent verbal and written skills, with the ability to organize information logically for diverse audiences.
• Flexibility: Availability to work a rotating shift roster. While primarily Monday to Friday, you may be required to work weekends or up to 12-hour shifts during emergency incidents.

Requirements:

• A satisfactory National Police Check (for non-departmental employees).
• Must be located in Victoria
• Home office - Windows PC or Laptop / second screen / headset for call taking

Why Join Us?

Why Partner with Randstad?

When you contract with Randstad, you gain the peace of mind of working with a reputable, global HR and recruitment services leader. We are specialists in government recruitment, and our consultants are subject matter experts, fully trained in navigating the complexities of the sector.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We are committed to providing you with genuine care and support, including:
A dedicated point of contact.
Access to our new Contractor Benefits Portal with exclusive discounts on phone plans, health insurance, movie tickets, and a wide variety of retailers.
Exclusive access to roles.
Three pay runs per week, ensuring you are always paid within the week.
Access to professional development programs, events, and coaching.