Customer Service Contact Centre - Member Onboarding Consultant
- Parramatta location - close to public transport hub and Westfields
- Start: Early December 2025
- Competitive base salary + 9.5% guaranteed shift loading
- Full time permanent opportunity
Are you passionate about providing care and making a real difference in people's lives? My client is a member-focused private health insurer dedicated to offering exceptional value and service. They build a culture on strong values, and continuous learning. They believe in working together to achieve the best outcomes for their members.
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If you thrive in a dynamic contact centre environment and excel at building rapport, apply now!
About the Role
As a Member Onboarding Consultant, you will be the friendly voice that welcomes our newest members. This is a crucial role focused on providing an exceptional positive member experience right from the start.
Key Responsibilities:
Onboarding Members: Conducting Welcome calls and providing value-adds following the sale of a product.
Customer Service Excellence: Upholding customer service standards and accepting ownership to resolve any member inquiries.
Education and Guidance: Educating members on their new product and guiding them through using the self-service app.
Support and Administration: Handling policy updates and assisting with member initial enquiries and keeping accurate records of interaction
Compliance
What You'll Bring
- Contact Centre Experience: Proven experience in customer service or Contact Centre environments is essential.
- Strong verbal and phone communication skills are a must.
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with individuals.
- Tech Savvy
- Active Listener
- Results-Oriented to meet and exceed member-focused KPIS.
Our Culture and Benefits
- Growth and Development with an Active Personal Development Plan
- Performance Recognition
- Supportive Environment
- 50% off health insurance and other health & wellbeing perks
Sound like you?
If you're ready to make a meaningful impact, apply today or send your updated CV to Lavender.Pham@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
