job details

Melbourne CBD | Hybrid (3 Days Office / 2 Days Home)
Monday – Friday only (No Weekends!)
$35.15 per hour plus super ...

Start in Feb 2026 through to July 2026!

About the Opportunity

On behalf of our client, a premier global administration firm, we are seeking multiple Customer Service Consultants to join their Melbourne team in early February 2026. This is a chance to enter the financial services sector with a company that truly invests in your growth.

What’s on Offer?

Work-Life Balance: 37.5 hours per week, Monday to Friday.
Comprehensive Training: 2 weeks of full-time, paid professional training to set you up for success.
Hybrid Model: Enjoy the best of both worlds with 3 days in a vibrant CBD office and 2 days working from home. (Fully office based for training)
Culture: A supportive, inclusive environment where humor and empathy are celebrated.

The Role

Working within the Superannuation Helpline team, you will be the voice of the brand. Your mission is to provide high-quality general advice and support to members regarding their retirement savings.

Answering inbound inquiries via phone and digital channels.
Building rapport and trust with members through active listening.
Solving problems efficiently while maintaining a high level of call quality.
Collaborating with internal teams to ensure the best member outcomes.

What You Bring to the Team

We are looking for individuals who are passionate about helping others.

Communication: Exceptional verbal and written skills with a professional edge.
Mindset: A customer-first approach and a genuine desire to solve problems.
Adaptability: The ability to work autonomously and thrive in a fast-paced environment.
Background: Previous experience in banking, financial services, or a contact center is highly regarded.

Requirements

Must have full, unrestricted working rights in Australia.
Availability to work a rotating roster between 7:00 AM and 8:00 PM (Monday – Friday).
Ability to pass a standard Criminal History and Bankruptcy check.

How to Apply

If you are ready to kickstart your 2025 with a fresh career move, click 'APPLY' today with your updated resume.

Please note: Only shortlisted candidates will be contacted. We are looking to move quickly with interviews throughout January!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Melbourne CBD | Hybrid (3 Days Office / 2 Days Home)
Monday – Friday only (No Weekends!)
$35.15 per hour plus super ...

Start in Feb 2026 through to July 2026!

About the Opportunity

What’s on Offer?

Work-Life Balance: 37.5 hours per week, Monday to Friday.
Comprehensive Training: 2 weeks of full-time, paid professional training to set you up for success.
Hybrid Model: Enjoy the best of both worlds with 3 days in a vibrant CBD office and 2 days working from home. (Fully office based for training)
Culture: A supportive, inclusive environment where humor and empathy are celebrated.

The Role

Working within the Superannuation Helpline team, you will be the voice of the brand. Your mission is to provide high-quality general advice and support to members regarding their retirement savings.

Answering inbound inquiries via phone and digital channels.
Building rapport and trust with members through active listening.
Solving problems efficiently while maintaining a high level of call quality.
Collaborating with internal teams to ensure the best member outcomes.

What You Bring to the Team

We are looking for individuals who are passionate about helping others.

Communication: Exceptional verbal and written skills with a professional edge.
Mindset: A customer-first approach and a genuine desire to solve problems.
Adaptability: The ability to work autonomously and thrive in a fast-paced environment.
Background: Previous experience in banking, financial services, or a contact center is highly regarded.

Requirements

Must have full, unrestricted working rights in Australia.
Availability to work a rotating roster between 7:00 AM and 8:00 PM (Monday – Friday).
Ability to pass a standard Criminal History and Bankruptcy check.

How to Apply

If you are ready to kickstart your 2025 with a fresh career move, click 'APPLY' today with your updated resume.

Please note: Only shortlisted candidates will be contacted. We are looking to move quickly with interviews throughout January!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills
Customer Service
qualifications
- Previous experience within financial services or banking
education
Secondary School/High School

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summary

melbourne, victoria
AU$34.00 - AU$35.15 per hour, plus super
permanent
full-time

specialism
call centre & customer service
sub specialism
customer service
reference number
90M0673026_4443595144990306370

apply with randstad.
Applying with us is easy. We will review all applications to check skill set, background experience and achievements to see if they align with the requirements of the role.
we'll give you a call.
Once we have reviewed your application if you are shortlisted to move to the next stage, one of our consultants will contact you directly to discuss your application further. If we find that you are not a good fit for the specific role, you will be notified by email.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Australia.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview and negotiation.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

chloe spiteri

chloe.spiteri@randstad.com.au

superannuation helpline consultant
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posted 15 december 2025
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customer service consultant.

job details

About the Opportunity

What’s on Offer?

The Role

What You Bring to the Team

Requirements

How to Apply

About the Opportunity

What’s on Offer?

The Role

What You Bring to the Team

Requirements

How to Apply

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

start your new job.

get in touch

chloe spiteri

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