Join a leader in sustainable waste management solutions, delivering essential services that make a difference to businesses, communities, and the environment. As part of a company committed to innovation, efficiency, and environmental responsibility, you’ll be joining a team that values collaboration, customer satisfaction, and continuous improvement.
This Customer Service Administrator position is being offered as a temp-to-perm opportunity. This gives you the chance to showcase your skills, get to know the team and the culture, and transition into a secure permanent role. For candidates who may be holding out for a permanent position, this is the perfect pathway to long-term career stability while stepping into a role where you can make an immediate impact.
About the Role
As a Customer Service Administrator, you will be the primary point of contact for new and existing customers, managing service requests, resolving issues, and ensuring a seamless customer experience. You’ll work closely with internal teams to coordinate bookings, action service variations, and maintain accurate account information. This is a fast-paced position that requires strong organisational skills, problem-solving abilities, and confidence in navigating multiple digital platforms simultaneously.
Key Responsibilities
Deliver exceptional customer service by managing inquiries, resolving issues quickly, and providing clear updates to clients.
Accurately process service variations, bookings, and account updates across multiple systems.
Action credits, coordinate dispute resolutions, and maintain the Waste Issues Register (WIR).
Liaise with Sales, Operations, and Management to facilitate efficient service delivery.
Support the team by stepping into supervisory responsibilities when required.
Build and maintain strong relationships with internal stakeholders and external customers.
About You
A customer-focused professional with excellent communication and problem-solving skills.
Demonstrated experience in resolving customer issues and providing timely, effective solutions.
Comfortable working across multiple platforms simultaneously—experience with Salesforce, online portals, and Excel is highly regarded.
Ability to manage multiple tasks while maintaining a high level of accuracy and attention to detail.
Proactive, adaptable, and eager to learn new systems (training provided).
Why You’ll Love This Role
Temp-to-perm pathway offering immediate opportunity with a clear route to a permanent career.
Join a company recognised for its commitment to sustainability, innovation, and environmental solutions.
Work in a collaborative environment where your contributions have a real impact on communities and the planet.
Access training and development in a company that values growth and continuous improvement.
If you’re open to a temporary opportunity with a strong potential to become permanent, this is your chance to secure a rewarding career with purpose.
Apply now and step into a role where your skills make a difference!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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