Compliance and Parking Administration Officer
Are you a highly organised administration professional with a passion for customer service and a knack for applying policy? The organisation is seeking a dedicated Compliance and Parking Administration Officer to provide vital business support and expert advice within our Corporate, Business and Financial Services Division.
About the Role
This crucial role provides a high-level of customer service and business support to all stakeholders. You'll be assisting the Compliance Administration Team and the Parking Administration Team.
Key areas of responsibility include:
...- Customer Service: Providing customer service that is timely, responsive, courteous and helpful.
- Administration: Assisting with core branch functions, including processing Infringement Notices , administering animal registration , processing and issuing Local Laws permits/licences , and issuing all Parking Permits.
- Specialist Advice: Providing information and specialist advice to customers on services provided by the Branch and Council.
- Appeals & Prosecutions: Administering and making decisions on parking infringement appeals/internal reviews in line with established criteria and legislative requirements. You will also assist in the administration of court prosecutions.
- Office Support: Providing high-level business support, including logging requests, preparation of correspondence, memos, and minutes.
This position is directly accountable for providing business support for the Unit and high-quality customer service.
What We're Looking For
The ideal candidate will demonstrate proficiency across several key selection criteria:
- Administration Experience: Experience in providing effective administration support with proficient computer skills in Microsoft Office and relevant applications.
- Policy and Legislation: Knowledge or experience in applying Local Law permits, other legislation or company policies to decision making and in providing advice to stakeholders.
- Workload Management: Demonstrated ability in managing multiple tasks, being able to prioritise and manage a busy workload.
- Customer Focus: A strong commitment to excellent customer service and professionalism.
- Conflict Resolution: Proven conflict management skills to assist in dispute resolution.
- Teamwork: Self-motivated with the ability to work as part of a team and with minimal supervision.
Experience in Local Government is desirable but not essential.
Why Partner with Randstad?
When you contract with Randstad, you gain the peace of mind of working with a reputable, global HR and recruitment services leader. We are specialists in government recruitment, and our consultants are subject matter experts, fully trained in navigating the complexities of the sector.
We are committed to providing you with genuine care and support, including:
A dedicated point of contact.
Access to our new Contractor Benefits Portal with exclusive discounts on phone plans, health insurance, movie tickets, and a wide variety of retailers.
Exclusive access to roles.
Three pay runs per week, ensuring you are always paid within the week.
Access to professional development programs, events, and coaching.
APPLY NOW!
Please submit your CV only via the link below. Due to the high volume of applications, we are unable to accept applications submitted via email or phone.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
