Contract: 6 months
Rate: $38.99/hr + super
Location: Melbourne CBD (6–8 weeks fully based office training, then 3 days office / 2 days WFH)
About the Role
Looking to step away from sales targets and the banking grind? Join an independent industry body dedicated to resolving complex financial disputes between consumers, small businesses, and major financial institutions.
As a Case Manager, you will evaluate high-level escalations, analyse evidence from both sides, and deliver fair, definitive outcomes that wrap up complex financial disagreements.
Key Responsibilities
Investigate: Conduct deep-dive reviews into disputed lending, mortgages, credit products, and fraud/scam cases.
Write Determinations: Draft clear, professional decision letters and formal correspondence explaining complex findings to everyday customers and bank executives.
Manage & De-escalate: Handle end-to-end case phone calls, confidently navigating difficult conversations with customers and financial institution representatives.
What You'll Bring
Banking Background: Experience in Retail Banking, Lending, Hardship, Fraud, or financial customer service.
Strong Writing: Ability to translate complex banking regulations into clear, structured, and professional English.
Analytical Mindset: Sharp critical thinking skills to objectively weigh conflicting evidence.
- Availability: Must be available for an immediate start or within 1 weeks notice
Details
Hours: 8:45 AM – 5:00 PM (37.5-hour week).
Start: ASAP.
Apply Today!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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