The company
Randstad is currently seeking a highly motivated Call Centre Operator to join a well-known international client in the automotive space. This is a valuable chance to enhance your customer service experience in a corporate environment while becoming part of a globally recognised company!
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This is an ongoing temporary position located by the airport, with parking provided; and is offering Monday-Friday hours in a service centre environment.
The role
- Handle all inbound and outbound calls in accordance with service standards
- Provide exceptional customer service by going over and above to meet client requirements on a daily basis
- Managing expectations of clients and external stakeholders
- Follow legislation and policies that are in place
- Triage and redirect calls to the appropriate departments
Skills and experience
Our client is looking for someone with previous experience in a contact centre environment or customer service.
- Demonstrated experience in customer service with a passion for servicing clients
- Ability to work in a high pressure, high volume work environment ensuring deadlines are met
- Excellent communication skills, verbal and written
- Strong data entry and PC skills and ability to work on computer-based applications
- High level of attention to detail and accuracy
- Can do attitude, Proactive and Self-managed
- Team player attitude and have excellent work ethic
Key Requirements
- Monday to Friday
- Adelaide Airport area
- Australian Citizens / Permanent residents only
Next steps
Does this sound like the right role for you? Then click “APPLY NOW” or email your CV (in MS Word Format) to sally.turier@randstad.com.au
Please note only short listed candidates will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
