- 2 year engagement
- Must be in Canberra
- Must have a Baseline security clearance
- Candidate must be an Australian citizen
Deliverables:
- Provide Level 2 application support to Business areas.
- provide thorough triage, investigation and analysis of issues escalated by reviewing design and functional specification documentation and attempting to replicate in lower environments.
- work directly with, and escalate issues to, relevant Level 3/4 support groups with detailed investigations documented, and support these teams in achieving a resolution.
- provide out of hours support to the contact centre and internal teams. This includes rotating on-call and technical verification testing activities (includes weekends).
- perform remediation functions on data
- familiarise themselves with upcoming functionality to be able to support their introduction to the System
- ensure service documentation including service templates, knowledge base articles, approval criteria, usability documentation etc. are maintained and updated as necessary;
- provide high level customer support to Users of the System directly, both via email and telephone.
- show a dedication to service delivery excellence through an ongoing commitment to improving the level of support
Desirable:
- experience using Siebel and SalesForce CRMs (or equivalent)
- previous helpdesk experience
- experience using Cherwell Service Management / Service Now tools (or equivalent)
How to apply:
Please hit the apply button or send your CV to anne.agre@randstaddigital.com.au
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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