đź“Ť Location: Geelong, VIC (Hybrid)
đź“… Contract: 12-month initial contract
💰 Pay rate: $55.00–$60.26/hour + super
🛡️ Australian Citizenship Required
Randstad is recruiting two roles with a federal government agency in Geelong, supporting service delivery and improvements across the disability provider sector through provider engagement and issue resolution.
APS5 – Provider Engagement Officer
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This role supports the provider network by assisting with communication, onboarding, coordination, and issue resolution. It’s a people-focused position, ideal for someone who enjoys building relationships and supporting service delivery.
Key Responsibilities:
- Help write or review content for websites, FAQs, and other materials for providers and internal teams
- Work with Stakeholders to solve local issues
- Build strong relationships with stakeholders and ensure they have a positive experience
- Identify and manage risks in stakeholder relationships
- Help create and share resources that support the provider sector and improve understanding of provider needs
- Assist in preparing formal documents like reports, briefings, and ministerial correspondence
- Support projects
APS6 – Provider Engagement Officer
This is a more senior role focused on building strong provider relationships, solving complex issues, and contributing to long-term service improvement.
Key Responsibilities:
- Prepare and contribute to content for internal and external use, including website updates, FAQs, and stakeholder resources
- Collaborate with a wide range of stakeholders to address local service delivery issues
- Effective resolution of enquiries
- Support and mentor junior team members
- Identify and manage risks in stakeholder relationships
- Contribute to the development and promotion of tools and resources that support growth
- Draft or contribute to formal documents, including ministerial briefs, reports, and parliamentary correspondence
- Lead project planning, delivery, and evaluation of provider engagement initiatives
Key Requirements:
- Proven experience managing stakeholder relationships and complex issues
- Excellent written communication and report writing skills
- Experience in government
- Project management (APS 6)
- Expereince in a similar role
If this role resonates with your skills and experience - Apply Now!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
