Join a Federal Government agency that supports meaningful, participant-focused outcomes. The APS4 Planner will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of service delivery matters to resolve moderately complex enquiries. The successful candidate will be responsible for supporting participants with a range of service delivery matters to enable high-quality planning.
This is a 12-month opportunity, starting ASAP, with full-time hours (37.5 hours per week), located in Robina and paying $43.82/hour plus super.
*Candidates must be an Australian citizen to apply*
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Duties:
- Gathering information from participants and planning partners over the phone or in person, to enable high-quality planning and evidence-based decision-making.
- Using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to complement informal, community and mainstream supports.
- Working closely with participants and their representatives to identify current and future supports, and informal, mainstream and community support options to achieve plan outcomes.
- Liaising with key stakeholders including Partners in the Community to deliver services to participants.
- Resolving issues and complaints in relation to participant plans.
- Completing administrative and data entry tasks relating to participants.
- Contributing to the achievement of key performance indicators, including planning targets.Long
Key skills/experience required:
- Current/previous disability sector experience with a service provider or partner in the community.
- Strong background in customer service related roles
- An understanding of the impacts a disability has on an individual and the challenges they face.
- Strong communication and interpersonal skills (written and verbal).
- Have a caring, empathetic and supportive nature.
- Ability to manage difficult conversations
- Previous decision-making experience, particularly in the Federal Government is highly regarded.
Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.
For a confidential discussion about this role please feel free to contact Aoife Bradley on 07 3100 7023 or via email aoife.bradley@randstad.com.au
*All applications should be submitted via the application portal*
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
