application support analyst - epc.

We're seeking a skilled and proactive Analyst to join our client’s team, focusing on the core of their product offerings: the Enterprise Product Catalogue (EPC). In this vital role, you'll be the primary point of contact for over 1,100 users, including teams in Product Management, Legal, and Risk. You'll ensure our product systems remain stable and compliant with critical regulatory requirements like the Design and Distribution Obligations (DDO), while also identifying opportunities for ongoing improvement.

Your Responsibilities

• Provide first-line support for our EPC and Objective Keystone platforms, acting as the go-to expert for all user inquiries.
• Promptly resolve service requests and fix production issues to maintain system integrity.
• Manage and coordinate a quick response to application incidents, keeping our platforms running smoothly.

What We're Looking For

• Experience with Enterprise Product Catalogue (EPC) platforms.
• Analytical Skills: A sharp analytical mind with a proven ability to diagnose and resolve complex technical challenges.
• Customer-Focused Approach: Experience managing and resolving service requests effectively, always keeping the end-user in mind.
• Communication: Excellent communication and stakeholder engagement skills to work collaboratively with diverse teams.
• Improvement Mindset: Familiarity with continuous improvement methodologies and a drive to make systems better.
• A proactive, hands-on problem-solver who takes initiative.
• Comfortable working in a fast-paced, collaborative, and cross-functional environment.
• Experience with data analysis, providing feedback on UI/UX, and implementing logic or configuration changes.
• Knowledge of SaaS platforms and Master Data Management (MDM) tools.