api integration support specialist.

• Liaise with and assist our client's Digital Partners to register and subscribe to API’s.
• Maintain and configure MuleSoft and IBM API Connect API’s and applications.
• Undertake testing of APIs and the environments as required.
• Monitor and report on end-to-end API health, performance, and statistics.
• Troubleshoot MuleSoft and IBM API Connect issues and work with external vendors to resolve them.
• Work closely with level three technical and development teams to investigate and resolve complex incidents.
• Become familiar with the authentication system to help Partners with authentication problems.
• Use strong verbal and written communication skills to deal with technical and business staff up to management level.
• Collate, analyse, and produce customised reports and dashboards as required in consultation with IT and business teams.
• Raise support tickets and liaise with external vendors.
• Develop and maintain documentation on support processes, policies, and configuration.
• Manage confidential and sensitive information.
• Apply best practice ITIL methodology for incident management and service requests.
• May be working as part of a team (e.g., Business Analyst, Test Analyst, MuleSoft Developers), actively participating in prioritising and tracking system improvements via monthly sprints.
• Attend daily stand ups to review and discuss system improvements with developers and other third-party vendors.

Essential requirements

1. More than 5 years’ experience working with API’s and/or Integration.2. Proven experience working in high-pressured environments.3. Repeated experience in Scrum/Agile methodologies4. 'Quality focused' approach to develop, improve, and implement streamlined processes.5. Ability to work in DevOps environment and configure and support CI/CD functions.6. Strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments.

How to apply:

Please hit the apply button or for more information contact Fred from Randstad Digital on 0402 299 590.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.