ao3 customer support specialist.

Responsibilities:

• Serve as the primary point of contact for all student enquiries, providing support via phone, email, and face-to-face interactions.
• Accurately process enrolments, including verifying student information, securing payments, and ensuring all required documentation is correctly submitted.
• Provide comprehensive guidance on course-related questions, helping students understand their options and make informed decisions about their studies.
• Maintain records and notes by accurately updating information in various databases and CRM systems to ensure all interactions are documented.
• Collaborate with team members to share knowledge and ensure a consistent, high-quality level of service is provided to all students.

Experience/Skills required:

• Excellent customer service skills, with previous experience in a call centre environment.
• Previous experience supporting students with enrollments, or a background in the travel, banking, or insurance sectors, would be highly regarded.
• Strong customer engagement abilities, with a natural ability to build rapport and guide conversations towards a positive outcome.
• Comfortable diffusing and resolving challenging conversations.
• Experience adhering to call related KPIs and processing a high volume workload
• The ability to communicate with a wide range of people and effectively convey information
• Comfortable navigating multiple software programmes whilst handling enquiries, including databases and CRM systems.

Please note, successful candidates will need to undergo a Criminal History Check

Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.

For any enquiries about this position, please contact Aoife Bradley for a confidential discussion - 07 3100 7023 - aoife.bradley@randstad.com.au

Please ensure all applications are submitted via the Randstad portal.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.