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about the team 

The ICT Service Management team is a cross-functional team responsible for maintaining the ICT Service Management framework by employing comprehensive processes and procedures. As much as possible, the team will follow the ITIL best practices, which guide the provision of quality IT services and the processes, procedures and other capabilities required when supporting the ICT Service Management lifecycle.  

the team is responsible for: 

  • Major incident management  
  • Software library management 
  • ICT change management  
  • Digital certificates 
  • Problem management  
  • Transition into service  
  • ICT service resilience. 

our ideal candidate 

Our ideal candidate would:  

  • have a desire to work in IT 
  • enjoy working as part of a team that is supportive and fun 
  • work in a learning environment and embrace feedback to develop new skills 
  • be a good communicator  
  • have a positive attitude that is reflected in their work and customer interactions. 

what you will do 

You will be responsible for: 

  • assisting the team in all non-production ICT change management requests (which could be updated to an existing non-production environment or something new) from the design phase into regular service and BAU operations 
  • assisting the Software Management team with non-complex software requests such as licence requests for corporate systems such as CRM and PowerBI. 


To be eligible for employment in the APS and the department, applicants must be Australian Citizens. The filling of this vacancy is intended to constitute an affirmative measure under Section 33 of the Australian Public Service Commissioner’s Directions 2022. This vacancy is open only to people with disability.

Successful applicants must provide evidence to confirm they are a person with disability. Evidence of disability is not included information about the type of disability. Relevant evidence of a disability would be a certificate or letter from a registered medical practitioner.

the following documents would also be acceptable: 

  • letter from a Disability Employment Service or jobactive provider 
  • letter from a secondary or tertiary institution disability services unit to a recent student. 

If the above documents are not available, a statutory declaration from the applicant can be accepted. 

security clearance 

This position requires a Baseline security clearance. The successful applicant will be provided with information regarding obtaining and maintaining a clearance at this level.  

accessibility and reasonable adjustments 

This position requires a Baseline security clearance. The successful applicant will be provided with information regarding obtaining and maintaining a clearance at this level. 


  • This process may be used to fill both ongoing (permanent) and non-ongoing (temporary) roles.
  • A merit pool may be established to fill future vacancies.
  • The department supports flexible working arrangements and staff can apply to work a mix of hours from home and office locations each week.

how to apply 

Your application must not contain any classified or sensitive information in your resume or other documents. Applications containing classified information may not be considered by the selection panel. 

When applying for this role, you will be asked to complete an online application form and upload your current resume. Your application will be reviewed, and if you are longlisted, you will be asked to participate in an interview on the Modern Hire interview platform. 

This will then be reviewed, and if you are shortlisted, we will invite you to attend an interview. 

We want to ensure you have everything you need to apply for this position. Accessible application documentation is available in other formats on request.

contact information 

For more information regarding this opportunity, please contact Vanessa Thorpe via:

learn more about the department 

The department offers a flexible, diverse, and collaborative workplace. We value everyone bringing their different backgrounds and points of view to work every day. We can give you a challenging and rewarding career with the opportunity to contribute to the policy that affects all Australians – and the world. You can find out more about us and our work at industry.gov.au. 

From study support to generous parental leave and flexible work arrangements, your manager will work with you to help you along your career journey and achieve a work-life balance. 

The department is committed to a workplace culture that is respectful, inclusive, and diverse, where all employees have a sense of belonging and can bring their authentic selves to work every day. We encourage applications to people who identify as Aboriginal or Torres Strait Islander, people with disability, culturally and linguistically diverse people and people of the LGBTIQA+ community, including transgender, gender diverse, and intersex people.

Advertised: 20 July 2022

Applications close: 17 August 2022

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