staffing quality indicator reporting made simple.

In the dynamic landscape of Australian aged care, compliance and quality assurance are paramount. The Department of Health, Disability and Ageing has implemented the National Aged Care Mandatory Quality Indicator Program (QI Program) to ensure the highest standards of care for residents. A critical component of this program involves the meticulous collection and reporting of staffing data through quarterly Quality Indicator Reports (QI reporting).

For aged care facilities, navigating these mandatory reporting requirements can be a significant drain on valuable time and resources. This is especially true when managing agency staff, whose hours and roles need to be accurately integrated into your facility's overall Quality Indicator report submission. At Randstad Health and Social Care, we understand these challenges, and we are here to offer a streamlined solution that not only ensures compliance but also frees up your valuable time.

the importance of the QI program and staffing quality indicators.

The QI Program measures critical areas of care that directly impact the health and well-being of aged care residents. Initially encompassing 11 quality indicators, the program expanded to 14 with the introduction of three new staffing quality indicators. These new measures, which came into effect on 1st April 2025 recognise the crucial role that qualified and dedicated staff play in delivering high-quality care to older Australians in residential aged care homes.

The three new staffing indicators specifically focus on requirements for:

• Enrolled nursing
• Allied health
• Lifestyle officers

Residential aged care providers are required to collect data on these new staffing quality indicators from April 1, 2025 (Quarter 4, 2024–25) and report this data through the Government Provider Management System (GPMS) each quarter with the Q4 2024–25 data due by July 21, 2025. This mandatory reporting ensures transparency and accountability, allowing for better oversight of staffing levels and their impact on resident outcomes.

the challenge of QI reporting for agency staff.

While the intent of the QI Program is clear and beneficial, the practicalities of data collection and reporting can be complex, particularly when your facility utilises agency staff. Integrating agency staff hours, roles, and qualifications into your QI reporting can involve:

These tasks, while essential, are time-consuming and prone to errors if not managed efficiently. Any discrepancies or incorrect formatting can lead to delays, requests for resubmission, and potential compliance issues.

how randstad health and social care simplifies your QI reporting process.

At Randstad Health and Social Care, we are more than just a recruitment company; we are your strategic partner in aged care compliance. We provide qualified and compassionate nurses, carers, hospitality and food service staff to aged care facilities across Australia. Crucially, we also provide the quarterly QI report for our agency staff in the exact format required by the Department.

Our commitment to your facility's success means we take on the burden of data collection and formatting for our agency staff. This includes:

• Accurate Data Capture: We meticulously track all relevant staffing data for our personnel working at your facility.
• Department-Compliant Formatting: Our reports are generated in the precise format mandated by the Department, ensuring seamless integration with your GPMS submission.
• Timely Delivery: We provide you with the QI report for our agency staff in a timely manner, allowing you ample time to consolidate it with your permanent staff data and meet reporting deadlines.

By partnering with us as your Aged Care Agency, you can significantly reduce the administrative overhead associated with QI reporting. Imagine the time saved on data collection, verification, and formatting - time that can be redirected towards enhancing resident care, staff training, or other critical operational needs.

your partner in compliance and quality care.

Randstad Health and Social Care is dedicated to supporting aged care facilities in achieving and maintaining compliance with the QI Program. Our comprehensive approach ensures that you not only have access to highly skilled and compassionate agency staff but also the necessary documentation to meet your mandatory reporting obligations with ease and accuracy.

Let us help you simplify your staffing quality indicator reporting, so you can focus on delivering the best possible care to your residents.