redirect to another website
You will be redirected to another website, you can continue your application there
job details
job details
Workforce & Rostering Coordinator | Local Government
...
- Hourly Rate: $49.36 per hour + Super
- Engagement: 5-Month Contract
- Location: South Eastern Suburbs (Hybrid – 3 days in office / 2 days remote after training)
About the Opportunity
Randstad is proud to partner with a leading Local Council. We are seeking an adaptable and energetic Workforce & Rostering Coordinator to join their Customer Operations team for a 5-month contract.
You will be joining a high-performing team of 24 staff across multiple service channels. This is an ideal opportunity for a workforce planning professional who enjoys a mix of technical coordination and community-focused operational support.
The Role
In this role, you will serve as the operational backbone of the team, ensuring seamless service delivery through proactive schedule management. Reporting to a Band 6 Team Leader, you will be responsible for maintaining optimal service levels by ensuring the right people are in the right place at the right time.
Your day-to-day will include:
- Roster Coordination: Maintaining and updating existing rosters for a diverse workforce (casual, permanent, PT, and FT).
- Operational Admin: Handling ad-hoc duties such as raising purchase orders and general procurement support.
- Data & Spreadsheets: Utilizing Excel to track staff movements and operational changes.
What We’re Looking For
The ideal candidate will have a "can-do" attitude and a genuine passion for working in a collaborative team environment.
- Background: Proven experience in a Contact Centre or busy Operations environment is essential.
- Workforce Planning: A strong understanding of workforce planning principles and roster management.
- Technical Skills: Advanced Excel skills (you must be comfortable with formulas and complex spreadsheets).
- Culture Fit: You are friendly, committed, and enjoy meeting new people. You take pride in how your work relates to and supports the wider team.
Working Schedule
- Hybrid Flexibility: 3 days in office / 2 days remote.
- Note: During the initial onboarding and training period, you may be required in the office 5 days a week to ensure you are fully supported.
Why Apply through Randstad?
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity. We will support you throughout the recruitment process and your placement, ensuring you have everything you need to succeed in this local government role.
Why Partner with Randstad?
When you contract with Randstad, you gain the peace of mind of working with a reputable, global HR and recruitment services leader. We are specialists in government recruitment, and our consultants are subject matter experts, fully trained in navigating the complexities of the sector.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
We are committed to providing you with genuine care and support, including:
A dedicated point of contact.
Access to our new Contractor Benefits Portal with exclusive discounts on phone plans, health insurance, movie tickets, and a wide variety of retailers.
Exclusive access to roles.
Three pay runs per week, ensuring you are always paid within the week.
Access to professional development programs, events, and coaching.
APPLY NOW!
Please submit your CV only via the link below. Due to the high volume of applications, we are unable to accept applications submitted via email or phone.
Workforce & Rostering Coordinator | Local Government
...
- Hourly Rate: $49.36 per hour + Super
- Engagement: 5-Month Contract
- Location: South Eastern Suburbs (Hybrid – 3 days in office / 2 days remote after training)
About the Opportunity
Randstad is proud to partner with a leading Local Council. We are seeking an adaptable and energetic Workforce & Rostering Coordinator to join their Customer Operations team for a 5-month contract.
You will be joining a high-performing team of 24 staff across multiple service channels. This is an ideal opportunity for a workforce planning professional who enjoys a mix of technical coordination and community-focused operational support.
The Role
In this role, you will serve as the operational backbone of the team, ensuring seamless service delivery through proactive schedule management. Reporting to a Band 6 Team Leader, you will be responsible for maintaining optimal service levels by ensuring the right people are in the right place at the right time.
Your day-to-day will include:
- Roster Coordination: Maintaining and updating existing rosters for a diverse workforce (casual, permanent, PT, and FT).
- Operational Admin: Handling ad-hoc duties such as raising purchase orders and general procurement support.
- Data & Spreadsheets: Utilizing Excel to track staff movements and operational changes.
What We’re Looking For
The ideal candidate will have a "can-do" attitude and a genuine passion for working in a collaborative team environment.
- Background: Proven experience in a Contact Centre or busy Operations environment is essential.
- Workforce Planning: A strong understanding of workforce planning principles and roster management.
- Technical Skills: Advanced Excel skills (you must be comfortable with formulas and complex spreadsheets).
- Culture Fit: You are friendly, committed, and enjoy meeting new people. You take pride in how your work relates to and supports the wider team.
Working Schedule
- Hybrid Flexibility: 3 days in office / 2 days remote.
- Note: During the initial onboarding and training period, you may be required in the office 5 days a week to ensure you are fully supported.
Why Apply through Randstad?
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity. We will support you throughout the recruitment process and your placement, ensuring you have everything you need to succeed in this local government role.
Why Partner with Randstad?
When you contract with Randstad, you gain the peace of mind of working with a reputable, global HR and recruitment services leader. We are specialists in government recruitment, and our consultants are subject matter experts, fully trained in navigating the complexities of the sector.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
We are committed to providing you with genuine care and support, including:
A dedicated point of contact.
Access to our new Contractor Benefits Portal with exclusive discounts on phone plans, health insurance, movie tickets, and a wide variety of retailers.
Exclusive access to roles.
Three pay runs per week, ensuring you are always paid within the week.
Access to professional development programs, events, and coaching.
APPLY NOW!
Please submit your CV only via the link below. Due to the high volume of applications, we are unable to accept applications submitted via email or phone.
skills
Workforce Planning; Roster Coordination; Contact Centre Operations; Excel Formulas; Service Level Management; Business Support; Resource Planning; Operational Administration; Stakeholder Engagement; Schedule Optimisationqualifications
- Advanced Microsoft Excel Certification
- Workforce Management (WFM) Accreditation
- Prior Experience in Local Government (Band 4 or 5)
- Demonstrated Experience in Workforce Scheduling
- Expertise in ERP
education
Secondary School/High School
share this job.
summary
- melbourne, victoria
- AU$49.36 per hour, Super
- contract
- full-time
- specialismadministration & office support
- sub specialismadministrative assistance
- reference number90M0686765_6945558152583704430
the application process.
See what comes ahead in the application process. Find out how we help you land that job.
1 of 8apply with randstad.
Applying with us is easy. We will review all applications to check skill set, background experience and achievements to see if they align with the requirements of the role.
2 of 8we'll give you a call.
Once we have reviewed your application if you are shortlisted to move to the next stage, one of our consultants will contact you directly to discuss your application further. If we find that you are not a good fit for the specific role, you will be notified by email.
3 of 8getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Australia.
4 of 8compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
5 of 8reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
6 of 8the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
7 of 8the interview and negotiation.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
8 of 8start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.
get in touch
we are here to help you with your questions.
HT
hannah thomas
let similar jobs come to you
We will keep you updated when we have similar job postings.
Thank you for subscribing to your personalised job alerts.