travelling support technician.

About your next role

• You must be Australian Citizen or Permanent Resident, in accordance with Federal Government compliance standards.

Are you enthusiastic and looking to progress your career in IT further? As a Travelling Support Technician, you will be the hands-on technical expert ensuring vital technology remains operational for our remote communities, retail stores, and corporate offices.

• Install and maintain a variety of simple key technologies including POS systems, CCTV cameras, NVRs, and networking equipment
• Support end-user devices such as desktops, laptops, and associated software
• Perform basic network resolutions including port testing, re-terminations, and WAP diagnostics
• Assist the Help Desk team using ITIL-aligned processes for incident and asset management when not travelling
• Maintain accurate records of hardware configurations and contribute to the internal knowledge base
• Provide high-quality customer service by communicating technical information clearly to non-technical users
• Travel to remote communities via light aircraft and 4WD to perform technical maintenance, troubleshooting, and product installation.

What we look for

• You are technically proficient and enjoy a mix of field-based problem solving and office-based support.
• Continuous 4+ years of relevant - hands on experience in computer hardware and software, professionally or through personal endeavours well regarded
• Familiar with Service Desk or Helpdesk environments
• Excellent communication skills with a strong focus on customer service
• Ability and willingness to travel to remote First Nations communities. While not a full time travelling role, applicants will need to be willing to travel upwards of 60 days throughout a year, on travel commitments.
• Confidence using hand and power tools
• Relevant working history, including Permanent Residency within Australia
• Current Australian Driver’s Licence
• Ability to obtain necessary clearances for remote community work

What you will get in return

• Competitive Salary
• Additional Not-for-Profit salary packaging advantages, through our partnership with CBB, to boost your salary further.
• 5 weeks annual leave + 17.5% leave loading
• 12% superannuation
• The chance to make a meaningful difference in remote First Nations communities

Next Steps

If you feel you have what it takes to be successful in this role apply now with a current resume. For more information or a confidential discussion about your next career move, please contact the recruitment team on alpa@randstad.com.au or on (08) 8923 4390.