Location: Melbourne – CBD 3 days in office | Status: Full-Time, Permanent ...
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job details
Retirement Solutions Specialist (Multi-Channel)
Salary: $72-$82k inclusive of super
show moreThe Role Help members secure their financial future by providing expert guidance on retirement and superannuation. You’ll be the voice of the team, delivering high-quality support through phone, email, and digital chat to ensure members feel confident about their long-term savings.
Key Responsibilities
Provide personalized information and solutions for retirement planning.
Manage member inquiries across various digital and voice channels.
Ensure all guidance meets strict industry regulations and compliance standards.
Resolve complex cases by collaborating with internal departments.
Identify ways to streamline and improve the member experience.
What You Bring
Industry Expertise: Background in superannuation or wealth management.
Communication: Ability to explain complex financial concepts simply.
Service Focus: Experience in high-volume, multi-channel customer support.
Tech Savvy: Proficient with CRMs and modern call center software.
Compliance Mindset: Strong understanding of financial legislative requirements.
Join a dynamic team where your expertise makes a tangible difference in people's lives. Apply now.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Retirement Solutions Specialist (Multi-Channel)
Location: Melbourne – CBD 3 days in office | Status: Full-Time, Permanent
Salary: $72-$82k inclusive of super
The Role Help members secure their financial future by providing expert guidance on retirement and superannuation. You’ll be the voice of the team, delivering high-quality support through phone, email, and digital chat to ensure members feel confident about their long-term savings.
Key Responsibilities
Provide personalized information and solutions for retirement planning.
Manage member inquiries across various digital and voice channels.
Ensure all guidance meets strict industry regulations and compliance standards.
Resolve complex cases by collaborating with internal departments.
Identify ways to streamline and improve the member experience.
What You Bring
Industry Expertise: Background in superannuation or wealth management.
Communication: Ability to explain complex financial concepts simply.
Service Focus: Experience in high-volume, multi-channel customer support.
Tech Savvy: Proficient with CRMs and modern call center software.
Compliance Mindset: Strong understanding of financial legislative requirements.
Join a dynamic team where your expertise makes a tangible difference in people's lives. Apply now.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
Experience in a similiar role requiredqualifications
- Experience in a similar role required
education
Primary School/Junior High
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summary
- melbourne, victoria
- AU$70,000 - AU$82,000 per year, inclusive of superannuation
- permanent
- full-time
- specialisminsurance & superannuation
- sub specialismsuperannuation
- reference number90M0686918_3057265152637055104
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