service desk officer to $55/hr.

Key Responsibilities

Your day-to-day will include:

• End-to-End Resolution: Manage incidents and service requests from first contact to resolution, ensuring high "ticket hygiene" and proactive communication.

• Technical Troubleshooting: Support a modern Microsoft 365 environment, including Teams, Windows, Identity & Access (Entra ID), mobile devices, and endpoint security tools.

• Asset Management: (Mid-level) Lead the lifecycle of hardware and software assets—from procurement and building devices to tracking licenses and secure disposal.

• Escalation & Collaboration: Act as a bridge between the service desk and infrastructure/security teams to resolve moderate-to-complex roadblocks.

• Continuous Improvement: Identify recurring trends, contribute to "Problem Management," and create high-quality knowledge base articles for staff self-service.

• Onboarding/Offboarding: Coordinate device readiness and account setups to ensure a seamless "Day 1" for new employees.

What You’ll Bring

• Technical Aptitude: Experience supporting Microsoft-centric environments (M365, Windows 10/11, Outlook).

• Customer First Mindset: You don’t just fix computers; you help people. You have a friendly, professional manner and the ability to translate technical jargon into plain English.

• Organizational Skills: You can juggle multiple priorities, maintain accurate records, and meet SLA targets without breaking a sweat.

• Growth Orientation: A desire to contribute to process improvements and knowledge sharing.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.