HR Partners is partnering with an Australian digital household name, for multiple Instructional Designer roles to drive a critical capability uplift. These are 6-month contract opportunities. These roles report into the Associate Director of Capability. These high-visibility, hands-on assignments involve driving the end-to-end design and delivery of contemporary learning, with a specific focus on the Retail and Contact Centre re-vamp. The environment is fast-paced, requires high resilience, and a focus on delivery and outcomes and previous work experience from highly regulatory industries is strong beneficial i.e. financial services in insurance and banking.
Responsibilities include but are not limited to:
... - Drive the end-to-end design and delivery of contemporary learning experiences for the Contact Centre re-vamp project.
- Translate current processes and capability gaps into clear, engaging, and accessible learning content.
- Create a variety of learning materials, including e-learning, facilitator guides, quick reference tools, and performance support tools.
- Work independently, demonstrating a hands-on approach and a strong focus on delivery and outcomes.
- Manage constant reprioritisation and multiple initiatives simultaneously in a fast-paced environment.
To be successful in this role, you will have:
- Proven Instructional Design experience, with the resilience and capability to work in a large, complex, and fast-moving organisation.
- Strong capability and knowledge in contemporary learning design practices.
- A proven ability to operate autonomously and manage a dynamic workload, including constant change and shift.
- A focus on delivery and achieving tangible outcomes.
- Experience working in a Contact Centre and/or Retail environment is highly advantageous, though not essential.
Note: We are recruiting for a mix of Senior Instructional Designer and Instructional Designer positions. Please indicate your preference/level of experience upon application.
If this sounds like your next role, please apply using the link below or send your resume to Cassandra Baines via email: cbaines@hrpartners.com.au. We look forward to hearing from you.
At Randstad HR Partners, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
