- Tasks and Duties involve:Deal directly with customers either by telephone, or electronically (Talkdesk, email or LiveChat)Provide pricing, ETA’s, delivery information and tracking of orders to customers.Set up new customer accounts and maintain customer database.Process orders, returns, quotes and other requests.Communicate and coordinate with internal departments (warehouse, finance, sales, marketing and service)Provide feedback on the efficiency of the cTasks and Duties involve:Deal directly with customers either by telephone, or electronically (Talkdesk, email or LiveChat)Provide pricing, ETA’s, delivery information and tracking of orders to customers.Set up new customer accounts and maintain customer database.Process orders, returns, quotes and other requests.Communicate and coordinate with internal departments (warehouse, finance, sales, marketing and service)Provide feedback on the efficiency of the c
- Tasks and Duties:Deliver on Customer Service KPIsEnsure that customer satisfaction scores from the CSS and CX reports are consistently of the highest standardSupport internal and external customer base to ensure high quality service deliveryHelping support the achievement of the 2030 strategyAccurate data input and management of the CS lead processDeal directly with customers either by telephone, or electronically (Talkdesk, email or LiveChat)Provide priciTasks and Duties:Deliver on Customer Service KPIsEnsure that customer satisfaction scores from the CSS and CX reports are consistently of the highest standardSupport internal and external customer base to ensure high quality service deliveryHelping support the achievement of the 2030 strategyAccurate data input and management of the CS lead processDeal directly with customers either by telephone, or electronically (Talkdesk, email or LiveChat)Provide prici
