- We are seeking a highly experienced Customer Service Team Leader to head up a vital contact centre operation. This is an exciting opportunity to lead a motivated team, drive operational excellence, and make a significant impact on service delivery within a busy environment.Your main responsibility will be fostering a high-performing culture while ensuring the team consistently meets and exceeds key performance indicators (KPIs).Key ResponsibilitiesTeam LeaWe are seeking a highly experienced Customer Service Team Leader to head up a vital contact centre operation. This is an exciting opportunity to lead a motivated team, drive operational excellence, and make a significant impact on service delivery within a busy environment.Your main responsibility will be fostering a high-performing culture while ensuring the team consistently meets and exceeds key performance indicators (KPIs).Key ResponsibilitiesTeam Lea
- Knowledge Management SpecialistAbout the RoleWe are looking for a Knowledge Management Specialist with a strong background in contact center operations to join our team. In this 12-month fixed-term contract, you'll be the champion of an internal knowledge base, ensuring the customer-facing teams have instant access to accurate and up-to-date information. Your work will be key in improving efficiency, reducing call handling times, and boosting first-call reKnowledge Management SpecialistAbout the RoleWe are looking for a Knowledge Management Specialist with a strong background in contact center operations to join our team. In this 12-month fixed-term contract, you'll be the champion of an internal knowledge base, ensuring the customer-facing teams have instant access to accurate and up-to-date information. Your work will be key in improving efficiency, reducing call handling times, and boosting first-call re
