- Duties include:Assessing and monitoring complaints and other regulatory intelligenceManaging a caseload of complaints including the assessment of complex matters and escalating incidents for investigation or other action where necessary.Analysis skills, identifying and providing advice on trends and issues through the review of complaintsCompleting assessments of complaints within agreed time frames.Stakeholder engagement; liaising with providers to providDuties include:Assessing and monitoring complaints and other regulatory intelligenceManaging a caseload of complaints including the assessment of complex matters and escalating incidents for investigation or other action where necessary.Analysis skills, identifying and providing advice on trends and issues through the review of complaintsCompleting assessments of complaints within agreed time frames.Stakeholder engagement; liaising with providers to provid
