- As a Member Solutions Consultant, you'll lead engaging interactions in a busy contact centre. Your focus is to understand member needs to provide positive experiences and appropriate resolutions that help members make the right decisions. The RoleIn this position, you'll take ownership of customer enquiries, identifying underlying causes and providing education on superannuation products and obligations.Key responsibilities include:Delivering appropriate sAs a Member Solutions Consultant, you'll lead engaging interactions in a busy contact centre. Your focus is to understand member needs to provide positive experiences and appropriate resolutions that help members make the right decisions. The RoleIn this position, you'll take ownership of customer enquiries, identifying underlying causes and providing education on superannuation products and obligations.Key responsibilities include:Delivering appropriate s
- Technical Business Analyst - Customer AI AdoptionMelbourne VIC | 12 Month Contract | Hybrid WorkingWe are currently seeking an experienced Technical Business Analyst to join a large-scale customer service transformation program focused on AI adoption, contact centre uplift, and digital customer experience improvements.This is an exciting opportunity to work across modern customer engagement technologies, including Amazon Connect, AI chat experiences, automTechnical Business Analyst - Customer AI AdoptionMelbourne VIC | 12 Month Contract | Hybrid WorkingWe are currently seeking an experienced Technical Business Analyst to join a large-scale customer service transformation program focused on AI adoption, contact centre uplift, and digital customer experience improvements.This is an exciting opportunity to work across modern customer engagement technologies, including Amazon Connect, AI chat experiences, autom
- Job Title: Integration EngineerLocation: Melbourne, VIC Employment Type: Fixed Term ContractContract Length: 12 months (Initial)SummaryAn exciting opportunity has arisen to join a major telecommunications network provider as an HFC Integration Engineer. In this role, you will play a critical part in managing a sophisticated multi-technology network mix. You will take a lead role in coordinating and executing core hardware and firmware upgrades, node splitJob Title: Integration EngineerLocation: Melbourne, VIC Employment Type: Fixed Term ContractContract Length: 12 months (Initial)SummaryAn exciting opportunity has arisen to join a major telecommunications network provider as an HFC Integration Engineer. In this role, you will play a critical part in managing a sophisticated multi-technology network mix. You will take a lead role in coordinating and executing core hardware and firmware upgrades, node split
