- As a Member Solutions Consultant, you'll lead engaging interactions in a busy contact centre. Your focus is to understand member needs to provide positive experiences and appropriate resolutions that help members make the right decisions. The RoleIn this position, you'll take ownership of customer enquiries, identifying underlying causes and providing education on superannuation products and obligations.Key responsibilities include:Delivering appropriate sAs a Member Solutions Consultant, you'll lead engaging interactions in a busy contact centre. Your focus is to understand member needs to provide positive experiences and appropriate resolutions that help members make the right decisions. The RoleIn this position, you'll take ownership of customer enquiries, identifying underlying causes and providing education on superannuation products and obligations.Key responsibilities include:Delivering appropriate s
- APS3 Participant Support Officer x2 VacanciesHourly Rate: $37.36 + Super Full-Time Hours: 8:30am to 4:30pm, Monday to Friday; Onsite all 5 daysLocation: BroadmeadowsStart Date: ASAP, pending clearancesAustralian Citizenship is requiredAbout the Role:The APS3 Participant Support Officer is a crucial first point of contact for participants and stakeholders. In this role, you will apply your outstanding customer service skills to provide clear advice and resoAPS3 Participant Support Officer x2 VacanciesHourly Rate: $37.36 + Super Full-Time Hours: 8:30am to 4:30pm, Monday to Friday; Onsite all 5 daysLocation: BroadmeadowsStart Date: ASAP, pending clearancesAustralian Citizenship is requiredAbout the Role:The APS3 Participant Support Officer is a crucial first point of contact for participants and stakeholders. In this role, you will apply your outstanding customer service skills to provide clear advice and reso
- Technical Business Analyst - Customer AI AdoptionMelbourne VIC | 12 Month Contract | Hybrid WorkingWe are currently seeking an experienced Technical Business Analyst to join a large-scale customer service transformation program focused on AI adoption, contact centre uplift, and digital customer experience improvements.This is an exciting opportunity to work across modern customer engagement technologies, including Amazon Connect, AI chat experiences, automTechnical Business Analyst - Customer AI AdoptionMelbourne VIC | 12 Month Contract | Hybrid WorkingWe are currently seeking an experienced Technical Business Analyst to join a large-scale customer service transformation program focused on AI adoption, contact centre uplift, and digital customer experience improvements.This is an exciting opportunity to work across modern customer engagement technologies, including Amazon Connect, AI chat experiences, autom
