Summary
As our Technical Project Manager, you are the conductor of the implementation orchestra. Your goal is to own the end-to-end delivery of technical solutions, blending rigorous project discipline with top-tier customer service. You’ll ensure that every new customer’s first experience with us is seamless, professional, and sets the stage for a long-term partnership.
You’ll act as the central hub between Sales, Product, Engineering, and Operations, turning complex requirements into actionable roadmaps while keeping everyone—from developers to C-suite clients—in the loop.
Responsibilities
1. End-to-End Delivery
Drive Results: Lead multiple projects from kickoff to go-live using the best-fit methodology (Agile, Waterfall, or Hybrid).
The Roadmap: Define the "what, when, and how." You’ll own the scope, milestones, and success metrics.
Risk Navigation: Stay two steps ahead by proactively managing RAID logs, dependencies, and shifting priorities.
Governance: Lead steering committees and progress forums to keep projects aligned with business goals.
2. Customer Success & Onboarding
Be the Face of the Brand: Serve as the primary advocate and guide for customers during their implementation journey.
Translate Needs: Turn "business talk" into "technical tasks," ensuring our solution solves the customer's specific pain points.
Manage the Launch: Coordinate internal teams to configure and integrate solutions, ensuring we hit every contractual milestone.
3. Relationship Orchestration
Strategic Communication: Provide the right level of detail to the right people, ensuring internal teams and external clients are never in the dark.
Seamless Handovers: Partner with Sales for a smooth transition post-contract, and with Ops to ensure a flawless "business as usual" handoff.
4. Continuous Evolution
Refine the Playbook: Don’t just follow the process—improve it. You’ll update onboarding frameworks and templates to make our delivery faster and better.
The candidate
PM Expertise: Proven success in a Project Manager role with mastery of Agile, Scrum, and Waterfall methodologies.
Customer Leadership: Strong EQ and a service-oriented mindset. You can command a room and navigate complex customer needs with ease.
Technical Literacy: Experience in SaaS or enterprise tech with the ability to bridge the gap between technical teams and non-technical clients.
Execution & Grit: Highly organized and detail-oriented. You stay composed under pressure and solve problems proactively when timelines are tight.
Communication: Sharp written and verbal skills with the ability to influence stakeholders in a matrix environment.
