project coordinator.

About the Role

Our client, a Tier 1 national contractor delivering end-to-end services across the NBN program, is seeking a highly organised and proactive Project Coordinator to support key operational functions. This role will focus on the scheduling, coordination, and jeopardy management of NBN complex work tickets across Fixed Line technologies — including aerial and underground infrastructure.

You’ll be responsible for liaising with both field and office-based stakeholders to ensure the timely assignment and completion of work orders in line with strict KPIs, customer expectations, and NBN standards.

Key Responsibilities

• Responsible for the scheduling, assignment, and dispatch of all new work items within 24 hours of receipt
  
  
• Manage work items end-to-end from assignment to completion, ensuring jeopardies are addressed in collaboration with internal teams and external stakeholders
  
  
• Maintain direct communication with field personnel and supervisory staff as needed to support work execution
  
  
• Respond promptly to all customer queries and escalations via NBN communication channels including Work Management Systems, MS Teams, phone calls, and emails
  
  
• Ensure compliance with all client systems, procedures, and policies (including work logging, updates, and status reporting)
  
  
• Support the ongoing training and onboarding of new team members to ensure consistent performance across the group
  
  
• Monitor, report, and drive performance against strict KPIs and service level agreements
  
  

Skills and Experience

We’re looking for candidates who can demonstrate the following:

• Previous experience in a telecommunications project coordination or dispatch role – NBN project experience is highly regarded
  
  
• Proven experience working to tight KPIs and deadlines, ideally managing multiple tickets of work simultaneously
  
  
• Strong understanding of NBN processes, field workflows, and relevant systems.
  
  
• Excellent communication skills, both written and verbal, with the ability to build strong working relationships across field and office environments
  
  
• A collaborative, team-oriented approach with a focus on open, honest communication and problem-solving
  
  
• A strong commitment to safety, quality, and compliance, in line with company and client expectations

If you're interested in the role please apply today.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.