An exciting opportunity to join our client as the Team Leader/Manager - Service & Sales based in Double Bay!
About the client
They are a tight-knit financial services company looking to redefine financial solutions and offering reverse mortgage loans to 55s!
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Why join them?
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Great team environment, professional development
- Office location near public transport & Edgecliff station, restaurants, bars & shopping
- Employee share option plan
- Discretionary bonuses
About the role
They are looking for a full time permanent Sales & Service Manager/Team Leader who will be responsible for managing the team & client acquisition. You will be enabling, improving and optimising the overall sales & service delivery & customer experience. You will be leading, motivating and coaching the team of Sales & Service Consultants to provide outstanding customer service whilst maximising revenue KPIs:
Day to day, you'll:
- Coach team members one-on-one to deliver efficient and effective customer experiences
- Manage the risks which stem from working in a highly regulated environment through monitoring and supporting your frontline team
- Proactively driving the implementation of change initiatives for your team and supporting them through it
- Management of client acquisition pipelines
About you
- A proven track record of people leadership
- Experience in the call centre environment and strong understanding of how it operates including metrics and systems
- Knowledge of mortgages and loan lifecycle processes
- Demonstrated experience motivating teams and uplifting team performance whilst also working with individuals one-one-one to improve performance or behaviour in performance management situations
- Excellent time management skills, with the ability to pivot when required
If this sounds like you, click APPLY NOW or send your updated CV to Lavender.Pham@randstad.com.au.
Please note: you must be an Australian Citizen or Australian Permanent Resident to be considered.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
