it support specialist / technician.

• Job Titles: IT Support Engineer & IT Technician

• Location: Melbourne

• Employment Type: Full-Time

• Contract Length: N/A

This is an exciting opportunity to join a global leader in logistics and supply chain operations at a high-volume site in Melbourne. We are seeking technical professionals to ensure the stability and reliability of critical IT services that power 24/7 warehouse functions. Whether you are a senior-level engineer focused on escalation management and system stability, or a hands-on technician dedicated to operational device readiness, these roles are pivotal in maintaining seamless inbound and outbound logistics workflows.

• Sector Experience: Prior experience in logistics, warehouse, manufacturing, or similar fast-paced enterprise operational environments.

• Technical Support: Proficiency in supporting end-user systems, peripherals (scanners/printers), and infrastructure components.

• Network & Systems: Knowledge of network routers, firewalls, switches, and Microsoft Active Directory / Entra ID.

• Incident Management: Proven ability to manage incidents, perform root cause analysis, and handle technical escalations.

• Communication: Strong ability to liaise effectively with both technical teams and non-technical Operations Managers.

• Operational Agility: Ability to work on the floor in high-volume settings and participate in on-call rotations (for Engineer-level roles).

• Operations Leadership: Collaborating with Site Operations Managers and Area Managers to assess business impact.

• Internal IT Teams: Close collaboration between IT Technicians and IT Support Engineers for seamless handoffs.

• Stakeholders: Engaging with Central IT and warehouse associates to refine processes.

IT Support Engineer (Escalation & Infrastructure)

• Act as the primary technical escalation point for complex issues identified by site teams.

• Diagnose and resolve high-level infrastructure, network, and system-level incidents impacting operations.

• Drive Incident Management activities, including root cause analysis (RCA) and preventative action planning.

• Provide critical incident response via a rotating on-call roster to support 24/7 environment stability.

• Lead continuous improvement through documentation and process refinement with central stakeholders

• Provide frontline IT support for all day-to-day issues affecting warehouse production.

• Maintain and troubleshoot operational devices including RF scanners, thermal printers, thin clients, and Computers on Wheels (COWs).

• Perform hardware swaps, basic restores, and device setup to ensure equipment availability on the floor.

• Monitor systems and respond rapidly to incidents raised by Area Managers to minimize workflow disruption.

• Execute effective escalations to engineering teams when issues exceed routine troubleshooting steps.

If this sounds like you, someone you know, or you're ready for a confidential chat regarding your next career step, then apply below and send your email to nick.shannon@randstaddigital.com.au. All applications will be reviewed, however due to large demand, detailed feedback may not always be possible.