Reporting to the Senior Business Partner of Risk & Insurance Services, the Insurance Services Coordinator will independently manage and oversee the organisation's self-managed Motor Vehicle Insurance Program. This assignment is part time - 2 days pers week in office.
Key Responsibilities
...End-to-End Motor Claims Management: Coordinate repairs, assessments, legal demands, and third-party recoveries for a massive fleet of over 4,000 vehicles.
Stakeholder & Vendor Management: Liaise with internal mechanical/operational teams, legal representatives, claims consultants, and a state-wide network of repairers to minimise vehicle downtime.
Reporting & Data Analysis: Maintain the in-house online claims database and deliver high-quality quarterly forecasting, status reports, and business intelligence to the Chief Risk Officer.
Liability & Dispute Resolution: Make definitive decisions on claim liabilities, negotiate settlements, and coordinate legal debt recovery services.
Training & Capability Building: Travel/engage state-wide to deliver training on insurance processes and update internal guidelines, manuals, and intranet resources.
Insurance Expertise: Proven experience managing motor vehicle insurance claims in compliance with the Road Safety Act and Insurance Contracts Act.
Outstanding Communication: Superior interpersonal, negotiation, and customer service skills to confidently manage relationships with diverse stakeholders (from internal executives to external contractors and legal teams).
Strong Reporting Capabilities: Excellent computer literacy (MS Office and insurance databases) with a sharp ability to analyse data, track financial profiles, and compile executive-ready reports.
Autonomy & Drive: A high level of attention to detail and the capability to work independently under minimal supervision while remaining a collaborative team player.
Must hold (or be willing to obtain) a valid Working with Children Check.
Alignment with robust community values, including a strict commitment to child safety, diversity, and workplace safety.
Readiness to participate in occasional incident management support roles as appropriate to your experience.
If you are an insurance professional looking for a meaningful step in your career where your day-to-day work supports a safer Victoria, we want to hear from you.
Click "APPLY NOW" to submit your resume and cover letter.
Reporting to the Senior Business Partner of Risk & Insurance Services, the Insurance Services Coordinator will independently manage and oversee the organisation's self-managed Motor Vehicle Insurance Program. This assignment is part time - 2 days pers week in office.
Key Responsibilities
...End-to-End Motor Claims Management: Coordinate repairs, assessments, legal demands, and third-party recoveries for a massive fleet of over 4,000 vehicles.
Stakeholder & Vendor Management: Liaise with internal mechanical/operational teams, legal representatives, claims consultants, and a state-wide network of repairers to minimise vehicle downtime.
Reporting & Data Analysis: Maintain the in-house online claims database and deliver high-quality quarterly forecasting, status reports, and business intelligence to the Chief Risk Officer.
Liability & Dispute Resolution: Make definitive decisions on claim liabilities, negotiate settlements, and coordinate legal debt recovery services.
Training & Capability Building: Travel/engage state-wide to deliver training on insurance processes and update internal guidelines, manuals, and intranet resources.
Insurance Expertise: Proven experience managing motor vehicle insurance claims in compliance with the Road Safety Act and Insurance Contracts Act.
Outstanding Communication: Superior interpersonal, negotiation, and customer service skills to confidently manage relationships with diverse stakeholders (from internal executives to external contractors and legal teams).
Strong Reporting Capabilities: Excellent computer literacy (MS Office and insurance databases) with a sharp ability to analyse data, track financial profiles, and compile executive-ready reports.
Autonomy & Drive: A high level of attention to detail and the capability to work independently under minimal supervision while remaining a collaborative team player.
Must hold (or be willing to obtain) a valid Working with Children Check.
Alignment with robust community values, including a strict commitment to child safety, diversity, and workplace safety.
Readiness to participate in occasional incident management support roles as appropriate to your experience.
If you are an insurance professional looking for a meaningful step in your career where your day-to-day work supports a safer Victoria, we want to hear from you.
Click "APPLY NOW" to submit your resume and cover letter.
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