Reporting to the Software Engineering Manager. You will support the provisioning and upkeep of Information and Communications Technology (ICT) systems and solutions for Defence and will also provide ICT support including troubleshooting customer issues pertaining to the Software Support System, mobile devices and equipment.
The candidate must be an Australian citizen and be eligible for a security clearance.
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About the role:
- Manages and configures network parameters and firewall settings for standalone devices such as laptops and mobile devices.
- Provisioning of mobile devices used for tactical operations.
- Configuration, installation and hardening of Standard Operating Environments (SOE).
- Ability to provide ICT services on-site and remotely, including occasional travel to customer sites.
- Technical troubleshooting including Help Desk Support services – e.g. application/hardware faults, network communication.
- Software support services – installation of software and firmware patches.
- Creates/Updates relevant ICT standard operating procedures where applicable.
- Facilitate training of software support systems for both internal and external customers.
- Reporting and investigating security breaches, concerns, and events as well as, engaging with approved authorities in the event of reportable incidents.
- Model company values, leadership behaviors and ensure compliance with policies, procedures, the Code of Conduct and Ethics and governance requirements.
Essential skills:
- Knowledge of Windows/Linux/Android operating systems, Virtual Machines, network servers, security hardening/management, firewalls, batch files/scripts for process automation.
- Demonstrated experience in ICT administration.
- Prior experience in Mobile Device Management (MDM) tools.
- Knowledge about security certificate management and generation.
- Experience in development and maintenance of Standard Operating Procedures.
- Strong communication and stakeholder management skills
- Proven problem-solving skills and experience.
- High level of interpersonal and customer service skills with the ability to work independently and collaboratively in a team environment.
- Ability to provide guidance on systems, applications, networks, hardware, to your team, internal stakeholders and customers.
- Degree in engineering, IT, computer science, or other related areas. or Diploma in applicable technical domain
Ref/RANDEF
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
