ERP Support Manager | 6-Month Contract (Perm Potential) | Melbourne
A growing organisation is looking for an experienced ERP Support Manager to lead a small support team and own the resolution of complex system issues. This is a hands-on leadership role with a possible pathway to permanency for the right person.
What you'll be doing:
- Lead and provide day-to-day oversight of a small team of Level 1 and 2 support engineers
- Resolve escalated Level 3 issues across ERP and integrated systems
- Liaise with the ERP developer to specify, test and manage system customisations
- Manage service delivery and performance metrics across ERP and reporting tools (including Cognos and Phocas)
- Partner with business stakeholders to translate requirements into enhancements, data extracts and process improvements
- Provide technical governance for development activities
- Lead troubleshooting on complex, cross-system issues
What we're looking for:
- Team lead or manager-level experience in an IT or ERP support environment
- Hands-on experience with Pronto or a comparable Tier 2 ERP system
- Proven ability to balance technical work with people and stakeholder management
- Strong communication skills and confidence working across business and IT teams
- Self-directed and comfortable operating with minimal supervision
The details:
- 6-month contract with potential to convert to permanent
- Melbourne-based - Eastern Suburbs - onsite 3-4 days per week
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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