job details

The mission of the Digital team is to provide solutions that prioritise usability across all digital channels, helping members effortlessly find information, interact and transact, and make informed decisions to achieve a quality retirement. As part of this team, you will drive continuous improvement by building strong, trust-based relationships with diverse stakeholders, collaborating effectively in agile, cross-functional teams, and taking ownership of tasks to deliver accurate outcomes with initiative and sound judgement.

As the Digital Business Analyst, you will bring:

A strong understanding of modern digital frameworks and methodologies, including Scrum, Kanban, Lean, Design Thinking, Human-Centred Design, multivariate testing, process mapping, flow charting, continuous improvement, test automation and more
A proven ability to communicate requirements clearly and effectively - both verbally and through user stories - with logical and clear acceptance criteria, that are easily understood by developers, testers and stakeholders
Lead digital product and journey optimisation: analyse data, translate business needs into actionable digital solutions, and ensure products meet high standards of quality
Enhance user experience: use your knowledge of UI/UX, accessibility standards (like WCAG), and modern digital frameworks (like Design Thinking and Human-Centred Design) to improve the member experience
Drive data-informed decisions: use digital analytics to identify opportunities for improvement and inform product development
Strong problem-solving skills, with the ability to lead the resolution of complex strategic challenges, work autonomously, and proactively communicate with stakeholders
Solid experience in digital analytics or business intelligence (BI) tools, including the ability to generate and interpret reports, compare data sets, and extract meaningful insights
Experience with content management systems (CMS), mobile app ecosystems (IOS/Android), and a solid understanding of Search Engine Optimisation (SEO), App Store Optimisation (ASO) and web/mobile analytics tools

Work-Related Requirementsz:

Experience: 4+ years as a Digital Business Analyst or in a similar role. Experience in financial services is desirable
Technical skills: a strong understanding of modern digital frameworks like Scrum and Kanban. You should have solid experience with digital analytics or business intelligence tools and practical knowledge of CMS, mobile app ecosystems, SEO, and ASO
Problem-solving: proven ability to solve complex strategic challenges and work autonomously
Communication: excellent verbal and written communication skills, including the ability to write clear user stories with logical acceptance criteria
Collaboration: demonstrated ability to build strong, trust-based relationships with a diverse range of internal and external stakeholders, supporting effective collaboration within cross-functional agile teams to deliver value iteratively and in alignment with business priorities
Mindset & Initiative: proactive, personable, and solutions-focused, with a well-rounded knowledge base and a strong sense of ownership—consistently delivering accurate outcomes with minimal supervision through sound judgment and initiative is essential

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client GESB is seeking a skilled and proactive Digital Business Analyst to join their Digital team; part of the Member Experience business unit. This is an opportunity to directly contribute to a positive member experience by providing members with relevant information, products, and tools to help them on their retirement journey.

The mission of the Digital team is to provide solutions that prioritise usability across all digital channels, helping members effortlessly find information, interact and transact, and make informed decisions to achieve a quality retirement. As part of this team, you will drive continuous improvement by building strong, trust-based relationships with diverse stakeholders, collaborating effectively in agile, cross-functional teams, and taking ownership of tasks to deliver accurate outcomes with initiative and sound judgement.

As the Digital Business Analyst, you will bring:
...

A strong understanding of modern digital frameworks and methodologies, including Scrum, Kanban, Lean, Design Thinking, Human-Centred Design, multivariate testing, process mapping, flow charting, continuous improvement, test automation and more
A proven ability to communicate requirements clearly and effectively - both verbally and through user stories - with logical and clear acceptance criteria, that are easily understood by developers, testers and stakeholders
Lead digital product and journey optimisation: analyse data, translate business needs into actionable digital solutions, and ensure products meet high standards of quality
Enhance user experience: use your knowledge of UI/UX, accessibility standards (like WCAG), and modern digital frameworks (like Design Thinking and Human-Centred Design) to improve the member experience
Drive data-informed decisions: use digital analytics to identify opportunities for improvement and inform product development
Strong problem-solving skills, with the ability to lead the resolution of complex strategic challenges, work autonomously, and proactively communicate with stakeholders
Solid experience in digital analytics or business intelligence (BI) tools, including the ability to generate and interpret reports, compare data sets, and extract meaningful insights
Experience with content management systems (CMS), mobile app ecosystems (IOS/Android), and a solid understanding of Search Engine Optimisation (SEO), App Store Optimisation (ASO) and web/mobile analytics tools

Work-Related Requirementsz:

Experience: 4+ years as a Digital Business Analyst or in a similar role. Experience in financial services is desirable
Technical skills: a strong understanding of modern digital frameworks like Scrum and Kanban. You should have solid experience with digital analytics or business intelligence tools and practical knowledge of CMS, mobile app ecosystems, SEO, and ASO
Problem-solving: proven ability to solve complex strategic challenges and work autonomously
Communication: excellent verbal and written communication skills, including the ability to write clear user stories with logical acceptance criteria
Collaboration: demonstrated ability to build strong, trust-based relationships with a diverse range of internal and external stakeholders, supporting effective collaboration within cross-functional agile teams to deliver value iteratively and in alignment with business priorities
Mindset & Initiative: proactive, personable, and solutions-focused, with a well-rounded knowledge base and a strong sense of ownership—consistently delivering accurate outcomes with minimal supervision through sound judgment and initiative is essential

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

experience
4 years
skills
Business Analyst/CMS/SEO/UX/UI
qualifications
- na
education
Bachelor Degree

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summary

perth, western australia
AU$120,457 - AU$132,753 per year
permanent
full-time

specialism
it & ict
sub specialism
mobile, web & digital design & development
reference number
90M0678853_0211258145833141586

randstad digital

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job location

Perth 6000 Perth, Western Australia

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