CX Designer
About the Role
This is a pivotal CX Analyst position in our Customer Experience (CX) team, based in the Melbourne Head Office. You'll report to the DDX Insights & Performance Manager.
- Your mission is to transform complex consumer data into actionable insights and strategic recommendations.
- Conduct deep quantitative research to understand consumer behaviour and drive acquisition, loyalty, and CLTV initiatives.
Develop and implement advanced analytical models (like propensity models) and dynamic audience segmentations.
Design, build, and maintain interactive dashboards (e.g., Power BI) for efficient reporting.
Champion data accuracy and compliance to enhance CX effectiveness and data-driven decision making.
- 14 month contract with possilbity of extension
About the Company
We are a global leader in our field, with a portfolio of strong brands and divisions.
This role is critical for powering our various brands and divisions by building robust reporting
You will be instrumental in driving strategic decision-making within the CX function and across the wider organisation
We rely on you to enhance overall CX effectiveness and data-driven decision-making within the Group
- FMCG indsutry
Skills Required
You'll need a combination of analytical experience and technical expertise:
Experience: Proven experience, typically 3-5+ years, in data analysis, reporting, and business intelligence, preferably in a CX or marketing analytics context
Education: Bachelor’s degree in a quantitative field (e.g., Data Science, Business Analytics, Statistics)
Modelling: Expertise in Python, R, and Excel for data manipulation and statistical modelling
BI & Visualisation: Proficiency in tools like Power BI and Tableau
Querying: Strong skills in querying languages including SQL and ETL processes like PowerQuery
Benefits
This is an opportunity to directly impact strategic outcomes and professional growth:
Impact: Deliver actionable consumer insights that directly support brand and division strategies.
- Strategic Role: Enhance consumer acquisition, loyalty, and CLTV through robust behavioural modelling
Innovation: Drive reporting automation and explore the application of Artificial Intelligence (AI) in CX analytics
Collaboration: Work closely with senior leaders (Head of DDX Platform & Activation, Head of Customer Care) and directly with brands to deliver impactful recommendations.
Ready to turn complex data into competitive business advantage? Apply today or email julia.beaconsfield@randstad.com.au for a confidential discussion.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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