customer service specialist - remediation & validation.

Your New Role
This is a 6 month Fraud and Scams remediation project with a fixed end date of March 2026.
In this role, your core focus is strictly on data integrity and compliance. The role involves no direct customer contact, phone work, or face-to-face interaction. You are expected to be highly accurate, efficient, and ready to adapt as project priorities evolve.
The day-to-day responsibilities include:

• Reviewing and reconciling high volumes of case data to ensure all information is accurate and fully compliant with guidelines.
• Quickly identifying, raising, and coordinating issues or data errors with relevant internal teams for timely resolution.
• Interpreting complex procedure documents and applying those rules consistently across a high volume of cases.
• Maintaining clear, professional communication with colleagues and internal stakeholders regarding case progress and critical issues.
• Efficiently managing a fast-paced workflow, including addressing a large number of file inquiries and tasks every day.

Your Skills and Experience
This Big 4 Bank is seeking a focused, detail-oriented individual from any professional background, including recent graduates who possess the right core competencies.

• A degree in Commerce or Economics is highly desired but not crucial- perfect for recent grads looking to start their career.
• The candidate must possess exceptional Attention to Detail and a highly rigorous approach to data validation.
• Experience in a regulated corporate environment, Quality Assurance (QA), or Finance/Compliance is highly regarded
• Strong Analytical Thinking and problem-solving skills are essential for navigating complex issues within a regulatory context.
• Comfortable thriving in a fast-paced environment where requirements are subject to frequent change.
• Proficiency in basic Excel functions (filtering, sorting, data manipulation) is a must.

Your Benefits

• Competitive contract rate $37.13 per hour on a fixed-term contract until March 2026.
• Hybrid flexibility, The role offers a 50% Work From Home (WFH) / 50% in-office model after the initial training period.
• An excellent opportunity to build specialised skills in high-demand areas like financial crime, remediation and compliance.
• Strong training and career development opportunities are provided as part of a critical business project.

Next Steps

If this sounds like the challenging and rewarding contract role for which a candidate is looking, they are encouraged to apply.

Simply click ‘Apply’ now and attach an updated copy of the CV, or if there are any questions, contact Olivia King on olivia.king@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.