Are you a skilled communicator with a passion for navigating the fast-moving world of transport and automotive services? We are seeking a Customer Service Representative to join a leading team based within Western Sydney. If you thrive in a dynamic environment and enjoy a role where your ability to solve problems makes a real impact, we want to hear from you.
About the Client
Our client is a well-established player in the transport and automotive sector, dedicated to providing high-quality service and reliable solutions. They prioritise a collaborative work culture, a commitment to safety and a drive for continuous improvement.
About the Job
In this role, you will coordinate the daily flow of customer requirements and service requests. You will manage the end-to-end customer experience, from initial inquiries to service delivery, ensuring everything runs with maximum efficiency and meets strict deadlines.
Responsibilities
- Manage service requests and schedule tasks to meet customer requirements.
- Act as a key point of contact for clients and internal teams to maintain strong working relationships.
- Prepare, issue and track service-related documentation and variations.
- Maintain accurate records, tracking logs, and system data.
- Assist with material demands and coordinate with third-party providers to ensure operational success.
To Be Successful
- Proven experience in a customer service or operations-based environment, ideally within transport or automotive.
- Proficiency in Microsoft Office and experience using MRP/ERP or CRM systems is essential.
- Strong time management and the ability to handle multiple tasks effectively.
- A results-oriented mindset with the ability to maintain high standards under pressure.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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