work-life
Flexible hybrid work options after mandatory training
🚀 Join EDConnect: Launch Your Career as a Customer Service Officer! 🚀
Are you ready to be a crucial support pillar for the NSW Department of Education? EDConnect, the shared services Contact Centre for Payroll and Leave, is seeking 12 dedicated Customer Service Officers to join our dynamic team in Wollongong!
This is an opportunity to use your high-level customer service skills to support teachers and corporate staff with essential finance, HR, and technical system queries. High-level customer service experience is highly regarded—contact centre background is a plus, but we welcome diverse skill sets!
🌟 What's On Offer?
Impactful Work: Support the people who deliver world-class education in NSW.
Great Pay: Competitive rate of $35.15 per hour.
Job Security: A contract from 24/11/2025 to 26/06/2026 with a possibility of extension.
Flexible Hybrid Model: After your non-negotiable 4-5 weeks of on-site training, enjoy a hybrid work model: 2 days in the office, the rest WFH!
Guaranteed Time Off: Benefit from confirmed contractor shutdown over the 2025-26 Christmas and New Year period (see details below).
đź’Ľ The Role: Your Day-to-Day
You will be the first point of contact, delivering high-quality service and initial advice on finance, HR, and technical systems to our customers (school and corporate staff).
Key Functions:
Handle a high volume of customer enquiries promptly and courteously.
Accurately record and maintain customer enquiry data in a management system.
Use multiple technology platforms and databases with confidence.
Adhere to Contact Centre KPIs and maintain current knowledge of policies and processes.
Display resilience, accountability, and a strong commitment to customer service.
⏰ Working Details (Non-Negotiable)
Hours: 7 hours per day (35 hours per week).
Roster: Rotational shifts of 7.5 hours (including unpaid lunch break) between 8:00 am - 5:00 pm, Monday - Friday.
Location: Rotational working from an office in Wollongong, and home, as directed.
Christmas & New Year Shutdown Bonus! Enjoy extended breaks: December 22-29, 2025 (inclusive); January 1, 2026; and January 5-14, 2026 (inclusive). Limited work days on Dec 30 & 31, Jan 2, and back to normal from Jan 15.
âś… Essential Requirements & Application Process
Ability to work the full rotational roster (8:00 am - 5:00 pm, Mon-Fri).
Ability to successfully pass a Police Check and 2 x reference checks.
Typing Test: Please conduct an Alphanumerical Typing Test and attach your results to your CV.
Interview Process:
Shortlisted candidates will be invited to a 30-minute video-conference interview.
During the interview, you will complete an online work sample (no preparation required).
Candidates are expected to come prepared in professional attire.
Ready to connect? Apply now and support the heart of NSW Education!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
...
