A dynamic and growing industrial supply business is looking for a proactive Customer Service Officer to join its team. This role is ideal for an individual who thrives in a fast-paced environment and enjoys building strong relationships with customers.
The successful candidate will be a key point of contact for clients, providing exceptional service and supporting sales efforts to drive business growth. If a candidate has a passion for customer satisfaction and a flair for sales, this opportunity offers a chance to contribute significantly to a thriving local business.
What the role involves:
- Responding to customer inquiries via phone, email, and in-person, providing accurate information on products and services.
- Processing sales orders efficiently and accurately, from quotation through to delivery coordination.
- Identifying and pursuing sales opportunities with existing and potential customers, upselling and cross-selling where appropriate.
- Building and maintaining strong customer relationships, ensuring high levels of satisfaction and repeat business.
- Resolving customer issues and complaints promptly and professionally.
- Collaborating closely with the external sales team and other departments to ensure seamless customer experience.
- Maintaining accurate customer records and sales data within the CRM system.
- Assisting with stock inquiries and liaising with the warehouse team.
- Preparing quotes and proposals for clients.
What the ideal candidate will bring:
- Proven experience (2+ years) in an internal sales, customer service, or administrative role, preferably within a trades, construction, or similar industry.
- Exceptional communication skills, both verbal and written, with a professional and friendly telephone manner.
- Strong sales aptitude and the ability to identify customer needs and offer suitable solutions.
- Excellent organisational skills and attention to detail, capable of managing multiple tasks efficiently.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
- A proactive approach to problem-solving and a genuine desire to help customers.
- Ability to work effectively both independently and as part of a collaborative team.
- Knowledge of trade products or services will be highly regarded.
Why this opportunity stands out:
- A chance to be part of a supportive and growing local business in the trades sector.
- A dynamic role that combines customer interaction with sales responsibilities.
- Competitive salary and a friendly team environment.
- Opportunity to develop sales and customer service skills further.
Candidates ready to provide outstanding customer service and contribute to the sales success of a reputable South Australian trades business are encouraged to apply.
To Apply:
Due to the high volume of applications, only shortlisted candidates will be contacted for phone screening. Please apply with a CV in word format. Any queries please contact Chanel Hirons via email on chanel.hirons@randstad.com.au or on 08 8468 8008.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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