customer experience & sales advisor - reverse mortgages.

• Be the first point of contact - handle inbound calls, emails and web chats with empathy and professionalism.
• Help clients understand their options and guide them to the right product.
• Own the process - follow up leads, support the sales pipeline, and ensure applications move smoothly to settlement.
• Work alongside their Client Acquisition & Engagement team to build trust and grow relationships.

You’ll bring:

• A genuine care for people and patience in sensitive conversations.
• A sales edge - you're not pushy, but you know how to move a conversation forward.
• Excellent communication skills, especially on the phone.
• Interest in finance and a desire to learn

Your new company:

They’re a small, fast-growing business with a big heart. Based in a beautiful new office in Double Bay, they’re just minutes from the train and surrounded by shops, cafes, and weekly markets (they’re big fans of team picnics!).

You’ll join a supportive team that invests in training, mentoring and your long-term career. They offer:

• Competitive salary ($70k–$80k)
• Real career progression- they are fast growing
• Discretionary bonus structure
• Share options for eligible employees
• A chance to be part of something meaningful from the ground up

Your next steps:

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.