Seeking a Customer Care Coordinator for an asap start!
We have an exciting opportunity with a long-standing client of ours - a global market leader in the Environmental Services Industry. They are currently seeking a Customer Care Coordinator to join a rapidly growing division of their business, which helps clients manage and protect their valuable assets.
This is a fantastic opportunity for someone who thrives on building relationships and being a problem-solver. The role is a full-time temporary position until the end of March 2026, with a possibility for extension or permanency, and has come about due to significant growth in this innovative division.
About the company
Our client is an innovative and global business with a presence in over 60 countries. With a history spanning more than 70 years, they are a trusted partner for over 225,000 organisations, including approximately 95% of the Fortune 1000.
They are deeply committed to sustainability, helping customers meet their environmental goals and aiming for net-zero emissions by 2040. They use 100% renewable electricity for their data centres and are focused on helping businesses operate more sustainably.
The company's culture is centered on integrity, teamwork, and employee empowerment. They foster a collaborative environment where employees diverse ideas, backgrounds, and perspectives are welcomed and valued, fuelling innovation and success. Employees report that it is a great place to work, and the company provides professional development programs and career advancement opportunities to help staff grow with the business.
The Role
This isn't your average customer centric role; you will be a key player in ensuring an optimal customer experience that reinforces the company's brand. You'll act as a subject matter expert, managing the ongoing delivery, optimisation, and expansion of services for an established customer base. Your responsibilities will include:
- Owning and resolving customer inquiries and support requests from end to end.
- Coordinating with internal teams to schedule work, track progress, and provide regular updates to stakeholders.
- Creating all new orders in the system, ensuring all required service information is obtained from the customer for the operations team.
- Assisting the Operations team with coordinating delivery of each step of the customer's service requirement.
- Proactively identifying and assisting in the resolution of issues before they become major problems, ensuring they do not recur.
- Conducting quality control checks to ensure cases are ready for monthly billing and reporting.
- Providing updates to the forecasting team to ensure accurate revenue reporting.
- Maintaining a safe working environment by adhering to all local and national OHSE&Q policies and procedures.
Skills & Experience
We are looking for a proactive and detail-oriented professional with a strong customer focus, stakeholder communication and relationship management experience.
To be successful in this role, you should have:
- Prior experience in a similar customer service or support role.
- The ability to own and manage customer service / supply inquiries from start to finish.
- Strong organisational skills and high attention to detail for managing customer accounts, order processing / delivery and case creation.
- Excellent communication and multitasking skills for coordinating with multiple internal and external stakeholders.
- High attention to detail
- Adaptable and solutions focused approach and work ethic
- A proactive approach to problem-solving and process improvement.
- Experience with system-based order management and reporting is highly desirable.
The Details
- Rate: $37.13 per hour + super
- Hours: Monday to Friday, 9:00 am - 5:00 pm
- Start Date: ASAP
- Work Eligibility: Must be an Australian Permanent Resident or Citizen.
Please note, if you are successful for this role, you will be required to complete a drug and alcohol test and a police check, which will be organised for you by Randstad.
If you are a driven and detail-oriented professional with a passion for customer service, we'd love to hear from you - Apply today!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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