Are you a proactive problem-solver with a knack for turning a negative customer experience into a positive outcome? We are seeking a dedicated Complaints Consultant to join a high-performing Operations team in the heart of Melbourne.
This is a pivotal role where you will manage end-to-end dispute resolution, ensuring every member receives a fair, transparent, and professional experience.
Key Responsibilities
Resolution Management: Investigate and resolve complex customer complaints via phone and written correspondence.
Root Cause Analysis: Identify underlying issues and collaborate with internal teams to implement corrective actions.
Compliance: Ensure all resolutions meet strict regulatory requirements and internal quality standards.
Reporting: Maintain meticulous records and identify trends to help drive continuous process improvement.
What You’ll Bring
RG146 Compliance: You must be RG146 compliant (Superannuation), demonstrating a high level of technical competency.
Industry Experience: A solid background in Superannuation, Insurance or Banking is essential.
Communication Skills: Exceptional verbal and written skills, with the ability to simplify complex financial concepts.
Resilience: A calm, professional demeanor when navigating challenging conversations and sensitive situations.
Technical Savvy: Proficiency in CRM systems and a sharp eye for detail in documentation.
Why Apply?
Join a collaborative, dynamic environment where your work directly impacts member satisfaction and operational excellence. This is a permanent role offering stability and the chance to influence process improvements within a respected financial services firm.
Ready to make a difference? Click APPLY to submit your resume.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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