client services - live chat.

Are you a communication professional who thrives in a digital-first environment? We are representing a global financial services group with over 50 years of consistent success and a presence in over 30 markets. We are looking for a dedicated Client Service Consultant to join a dynamic, supportive team that empowers its people to drive real outcomes in their Sydney CBD office.

The Role

As the primary point of contact for retail banking customers, you will focus predominantly on live chat communication to provide a seamless service experience.

Your responsibilities will include:

• Problem Solving: Understanding client needs regarding financial products and providing effective solutions.

• Engagement: Using insightful questions to resolve queries via live chat and occasional phone support.

• Process Improvement: Identifying opportunities to enhance best practice guides and escalating issues to supervisors when necessary.

• Collaboration: Directing complex queries to appropriate support teams to ensure client satisfaction.

What They Offer

We are looking for empathetic individuals who take pride in resolving client needs while maintaining high standards.

• Experience: Proven background in a high-volume live chat or contact center environment.
• Critical Thinking: The ability to navigate multifaceted issues and provide sound advice on products and services.
• Efficiency: Comfort working in a fast-paced setting while consistently meeting performance targets.
• Communication: Exceptional typing accuracy and the ability to communicate clearly and professionally.
• Reliability: A commitment to following established processes and guidelines.

What’s in it for You?

Our client believes in empowering employees to shape rewarding careers. Depending on your employment type, you may have access to an extensive benefits package: ...