This is a fantastic opportunity to join a Global Insurance Company known for its great team culture, supportive environment, and state-of-the-art facilities. This organization is committed to providing an excellent customer experience to its staff, customers, and the wider community.
- Start: 15th December 2025
- Sydney CBD - Wynyard location
- $40.56ph + super
- 6 month temporary assignment with potential for extension
- Monday - Friday - standard business hours
- WHVs welcome to apply
About the Role
As a Claims Consultant, your primary responsibility is to manage the end-to-end claims process for home and motor losses. This role is the critical frontline support for customers during stressful times. It requires exceptional empathy, resilience, and the ability to manage high-volume calls while delivering compassionate service.
Key Responsibilities
Manage End-to-End Claims: Efficiently handle the full claims lifecycle for home and motor policies.
Customer Support: Engage with customers via high-volume calls, guiding them through the claims journey with clarity and care.
Complex Loss Resolution: Provide a high level of support for major losses (e.g., fire, flood), ensuring customers feel supported when they need it most.
Decision Making: Review, investigate, and make informed decisions on claims based on company policy and procedures.
Conflict Resolution: Utilize excellent communication skills to address, resolve, and mitigate conflicts or objections with empathy and professionalism.
Compliance: Ensure all claims actions adhere to internal policies and regulatory standards.
Skills & Experience Required
We are looking for a highly motivated and empathetic professional who can thrive in a fast-paced environment.
Prior experience in insurance claims or a high-volume contact centre environment is highly desirable.
Demonstrated resilience and a positive attitude focused on delivering superior results.
Exceptional work ethic and a proven ability to be a collaborative team player.
Deep commitment to providing excellent service and making a tangible difference in customers' lives.
Strong computer literacy and technical aptitude.
Benefits of Joining Our Team
Competitive Pay: Attractive rate of $40.56 per hour + super.
Culture: Enjoy an excellent team culture, supportive management, and regular social events.
Location: Work in the convenient and vibrant heart of Sydney CBD.
Stability: 6-month assignment with strong potential for extension based on performance.
Support: Receive ongoing training and support to ensure success in your new role.
How to Apply
If you are a positive, empathetic, and organized professional ready to start your next challenge with a global leader on December 15th, we encourage you to apply immediately!
APPLY NOW or send your updated CV directly to:
lavender.pham@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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