business analyst - salesforce.

Role Overview:

The client requires a specialised, delivery-focused professional to accelerate the completion of critical business process architecture. The primary objective of this role is to deliver high-quality, usable business process maps that enable the seamless alignment of the CRM (Salesforce) with future strategic business needs.

The successful candidate will review existing project materials and draft processes, provide strategic recommendations on next steps, and build out process documentation into a standard format. These deliverables will directly guide external delivery partners in designing and implementing technical system changes.

Key Responsibilities:

1. Analysis & Recommendations

• Review and critique all existing "As-Is" project materials, draft business processes, and Business Analysis (BA) artifacts.
• Provide strategic recommendations on immediate next steps to elevate current drafts into a mature, usable format.

1. Process Architecture & Design

• Map and document comprehensive Current State (As-Is) processes, evaluating them for fitness-for-purpose by clearly identifying key activities, roles, systems, and decision points.
• Design and document optimised Future State (To-Be) process maps, explicitly prioritising the Exporter journey to maximise operational efficiency and enhance user experience.

1. Gap Analysis & Technical Readiness

• Conduct a structured gap analysis comparing current state capabilities and existing BA artifacts against target future-state objectives.
• Identify operational gaps, required system enhancements, and recommended transition activities.
• Translate findings into clear, technical-facing outputs that an external Delivery Partner can use to scope technical changes via a Statement of Work (SOW).

Required Experience & Skills:

• Advanced Process Mapping: Proven experience designing highly technical "As-Is" and "To-Be" business process maps using standard notation (e.g., BPMN).
• CRM Alignment (Salesforce): Demonstrated experience mapping processes specifically intended to drive Salesforce CRM implementation, optimisation, or transformation.
• Journey Optimisation: Strong background in user-centric design, with a specific focus on optimising client/customer journeys.
• Vendor & Technical Translation: Ability to translate complex business requirements into structured, technical specifications easily interpreted by external delivery partners and software engineers.
• Stakeholder Management: Exceptional communication skills to critique existing materials constructively and collaborate across business and technical teams.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.