senior business analyst (crm).

The client is seeking an experienced Senior Business Analyst to lead the end-to-end definition of detailed stakeholder and solution requirements for a CRM initiative. The role will be responsible for planning and facilitating requirements activities, analysing current state processes, defining future state processes, and producing high-quality requirements artefacts to support significant procurement activity (ITO/RFQ) in requesting and evaluating supplier responses covering implementation of a CRM solution.

This role requires a BA with strong experience across business process analysis, functional and non-functional requirements, data migration/transition requirements, integrations, reporting/analytics requirements, and role-based access modelling.

The successful candidate will work closely with business stakeholders, SMEs, internal technical resources and the project manager to establish a complete, approved and traceable requirements baseline.

Key Duties:

• Documenting current state business processes
• Defining future state business processes
• Capturing functional requirements
• Capturing non-functional requirements
• Defining transition requirements, including data cleansing and migration
• Gathering reporting / dashboard / analytics requirements
• Defining integration requirements
• Developing CRUD matrices and role/access models
• Facilitating workshops and working closely with business SMEs and technical teams
• Producing clear, structured, traceable requirements documentation and supporting stakeholder sign-off

The Ideal Candidate for this role will possess experience with the following:

• End-to-end business analysis on transformation initiatives
• Current state / future state process mapping
• Detailed functional and non-functional requirements
• Workshop facilitation and stakeholder engagement
• Producing high-quality requirements artefacts that support significant procurement activity and supplier evaluation
• Strong communicators across both business and technical stakeholders
• Structured, detail-oriented, and comfortable working through ambiguity
• Able to work independently and drive requirements outcomes
• Experienced in transformation projects
• Confident facilitating workshops and challenging gaps or unclear business needs
• Candidates with experience in transformation programs, CRM systems implementations, and enterprise process redesign will be highly regarded

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.