APS6 Contact Centre Operations Manager (Real-Time)
Location: Deakin ACT
Pay rate: $60.26ph + super
...
APS6 Contact Centre Operations Manager (Real-Time)
Location: Deakin ACT
Pay rate: $60.26ph + super
...
This is a role within the largest federal government organisation in disability sector. Our client is looking for a Real-Time Workforce Contact Centre Manager for their National Contact Centre Branch. You will lead a team of Real Time Analysts to ensure the participants can access the support they need, when they need it. You’ll monitor service levels in real-time, manage operational disruptions, and make data-driven decisions to keep the service delivery on track.
Key Responsibilities
What We Are Looking For
The ideal candidate is a proactive problem-solver with a knack for numbers and a heart for people.
We are looking for:
You will be part of a team dedicated to improving the lives of NDIS participants.
**Key Eligibility Criteria: Only Australian Citizens are eligible to apply for the role.
How to apply: Please submit your CV using the link to apply for the role. For confidential discussions please email Rashi.Joshi@randstad.com.au
The Applications close on 23rd Feb 2026.
APS6 Contact Centre Operations Manager (Real-Time)
Location: Deakin ACT
Pay rate: $60.26ph + super
Work flexibility: Minimum 1 day per week in office.
This is a role within the largest federal government organisation in disability sector. Our client is looking for a Real-Time Workforce Contact Centre Manager for their National Contact Centre Branch. You will lead a team of Real Time Analysts to ensure the participants can access the support they need, when they need it. You’ll monitor service levels in real-time, manage operational disruptions, and make data-driven decisions to keep the service delivery on track.
Key Responsibilities
What We Are Looking For ...
You will be part of a team dedicated to improving the lives of NDIS participants.
**Key Eligibility Criteria: Only Australian Citizens are eligible to apply for the role.
How to apply: Please submit your CV using the link to apply for the role. For confidential discussions please email Rashi.Joshi@randstad.com.au
The Applications close on 23rd Feb 2026.
summary
speed up the application by sharing your profile
See what comes ahead in the application process. Find out how we help you land that job.
Applying with us is easy. We will review all applications to check skill set, background experience and achievements to see if they align with the requirements of the role.
Once we have reviewed your application if you are shortlisted to move to the next stage, one of our consultants will contact you directly to discuss your application further. If we find that you are not a good fit for the specific role, you will be notified by email.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Australia.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.
we are here to help you with your questions.
We will keep you updated when we have similar job postings.
Thank you for subscribing to your personalised job alerts.